Customer Service Representative

4 weeks ago


Saint Andrews, Fife, United Kingdom FatFace Full time
Job Overview

As a key member of our team, you will be the face of our business, providing exceptional customer service and ensuring a memorable experience for our customers. You will be responsible for greeting and thanking customers, processing sales and orders, and maintaining a clean and organized store environment.

Key Responsibilities
  • Provide excellent customer service, responding to customer inquiries and resolving issues in a professional and courteous manner.
  • Process sales and orders accurately and efficiently, handling cash and credit transactions.
  • Maintain a clean and organized store environment, including the sales floor, stockroom, and back office.
  • Support floor moves, sale set-ups, and launches, ensuring a seamless customer experience.
  • Abide by all FatFace policies and procedures, ensuring compliance with company standards.

Competencies
  • Deliver excellent customer service standards, focusing on customer needs and satisfaction.
  • Exhibit a passionate commitment to the FatFace brand, demonstrating our brand vision and values.
  • Align self to company social and environmental mission, championing actions that impact the business.
  • Proactively provide a personal, genuine, and authentic approach, enhancing relationships with customers and colleagues.

Benefits
  • 25 days holiday plus bank holidays.
  • Generous monthly discount allowance.
  • Perkbox, our online platform, offering amazing discounts, home workouts, and wellbeing content.
  • THRIVE, our learning management system, providing access to thousands of learning resources.
  • Dental insurance, pension scheme, and EAP support.
  • Sick pay allowances and sabbatical leave.
  • Enhanced family-friendly policies, including maternity leave.
  • Refer a friend scheme.


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