Customer Service Representative
4 weeks ago
As a key member of our team, you will be the face of our business, providing exceptional customer service and ensuring a memorable experience for our customers. You will be responsible for greeting and thanking customers, processing sales and orders, and maintaining a clean and organized store environment.
Key Responsibilities
- Provide excellent customer service, responding to customer inquiries and resolving issues in a professional and courteous manner.
- Process sales and orders accurately and efficiently, handling cash and credit transactions.
- Maintain a clean and organized store environment, including the sales floor, stockroom, and back office.
- Support floor moves, sale set-ups, and launches, ensuring a seamless customer experience.
- Abide by all FatFace policies and procedures, ensuring compliance with company standards.
Competencies
- Deliver excellent customer service standards, focusing on customer needs and satisfaction.
- Exhibit a passionate commitment to the FatFace brand, demonstrating our brand vision and values.
- Align self to company social and environmental mission, championing actions that impact the business.
- Proactively provide a personal, genuine, and authentic approach, enhancing relationships with customers and colleagues.
Benefits
- 25 days holiday plus bank holidays.
- Generous monthly discount allowance.
- Perkbox, our online platform, offering amazing discounts, home workouts, and wellbeing content.
- THRIVE, our learning management system, providing access to thousands of learning resources.
- Dental insurance, pension scheme, and EAP support.
- Sick pay allowances and sabbatical leave.
- Enhanced family-friendly policies, including maternity leave.
- Refer a friend scheme.
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