Customer Service Representative

1 week ago


Saint Andrews, Fife, United Kingdom Accor Full time
Job Title: Switchboard Operator

Location: St Andrews, Scotland

Contract: Permanent, Full-time

At Fairmont St Andrews, we are committed to delivering a personalized, luxury experience to all our guests. As a Switchboard Operator, you will play a vital role in ensuring that all incoming calls are dealt with correctly and efficiently.

A little bit about what you will be doing:

Answer all incoming calls quickly, efficiently, and in a professional manner
Have a full working knowledge of the switchboard
Be able to communicate with guests, staff, and customers both face-to-face and over the telephone
Be able to advise guests on all international, credit card, and reverse change calls and any other operator-assisted calls

Qualifications:

Pleasant, well-spoken, with good English
Excellent presentation and customer relationship skills
Energetic and passionate to work
Innovative approach to work

Additional Information:

Employee benefit card offering discounted rates in Accor worldwide
Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
Shuttle to and from St. Andrews
Meals on duty
50% off F&B
Discounted B&B stays
Discounted spa treatments
Access to gym and pool area
Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

If you believe you have the skills and passion to deliver exceptional customer service, we want to hear from you.

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