Senior Customer Experience Representative

2 weeks ago


Saint Andrews, Fife, United Kingdom Golf Traveller Full time
About Golf Traveller

Golf Traveller is a premium golf tour operator and event organiser with a global client portfolio. Our team is passionate about delivering exceptional customer experiences and is seeking a highly organised and enthusiastic individual to join our Customer Experience team.

Key Responsibilities:

  • Act as a primary point of contact for clients from point of sale onwards, including VIP customers
  • Oversee the work of more junior CX agents to ensure seamless and professional customer journeys
  • Work closely with the Sales team to strengthen relationships with existing and new clients
  • Provide information and guidance for customers in advance of travel, including trip details and logistics
  • Collaborate with the Fulfilment Team to ensure a deep understanding of trip requirements
  • Use customer interactions to improve our CRM and identify opportunities for upselling and cross-selling
  • Assist with event hosting and other customer-facing activities

Requirements:

  • Experience in customer service within a commercial environment, ideally in the travel or hospitality sectors
  • Outstanding communication skills, with the ability to build strong relationships with clients
  • A warm and friendly personality, with a passion for delivering exceptional customer experiences
  • Great organisational skills, with the ability to prioritise tasks and manage multiple projects simultaneously
  • Creativity and ambition, with a desire to learn and develop professionally

What We Offer:

  • Full-time, 40-hour per week position
  • Workplace pension scheme (after three months)
  • 25 days paid holiday per annum
  • Reports to: Customer Experience Manager
  • Salary: £25,000-£30,000, experience dependent
  • Eligibility for company-wide bonus and incentive schemes
  • Location: St Andrews, Onsite


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