Senior Customer Experience Representative
2 weeks ago
Golf Traveller is a premium golf tour operator and event organiser with a global client portfolio. Our team is passionate about delivering exceptional customer experiences and is seeking a highly organised and enthusiastic individual to join our Customer Experience team.
Key Responsibilities:
- Act as a primary point of contact for clients from point of sale onwards, including VIP customers
- Oversee the work of more junior CX agents to ensure seamless and professional customer journeys
- Work closely with the Sales team to strengthen relationships with existing and new clients
- Provide information and guidance for customers in advance of travel, including trip details and logistics
- Collaborate with the Fulfilment Team to ensure a deep understanding of trip requirements
- Use customer interactions to improve our CRM and identify opportunities for upselling and cross-selling
- Assist with event hosting and other customer-facing activities
Requirements:
- Experience in customer service within a commercial environment, ideally in the travel or hospitality sectors
- Outstanding communication skills, with the ability to build strong relationships with clients
- A warm and friendly personality, with a passion for delivering exceptional customer experiences
- Great organisational skills, with the ability to prioritise tasks and manage multiple projects simultaneously
- Creativity and ambition, with a desire to learn and develop professionally
What We Offer:
- Full-time, 40-hour per week position
- Workplace pension scheme (after three months)
- 25 days paid holiday per annum
- Reports to: Customer Experience Manager
- Salary: £25,000-£30,000, experience dependent
- Eligibility for company-wide bonus and incentive schemes
- Location: St Andrews, Onsite
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