Customer Experience Representative

2 months ago

Saint Andrews, Fife, United Kingdom Golf Traveller Full time

About Golf Traveller


Golf Traveller is a premium sector B2C and B2B golf tour operator and event organiser. Our three founders have long histories in golf travel, hospitality and events and are seeking to change the way golf travel is presented and consumed. Our global client portfolio includes elite private clubs, leisure and golf tour operators, agents and concierge providers, HNW individuals, private family offices and corporate entities invested in golf. 


Our offices are in London, St Andrews, Stockholm, Oslo and Singapore. We have ambitious plans for growth and are looking for people with the same ambition to help us achieve them. Candidates should be highly organised and ideally have an interest in golf, with determination to develop professionally, acquire new skills and seek exposure to a fast-paced, growth business.


Key Responsibilities


  • Client Relationship Management
  • Post-sale client communications
  • Integrated within the Operations Team
  • Assisting with best in class customer service


Job Overview


We're looking for an organised, enthusiastic and outgoing character, ideally with experience in customer experience and satisfaction roles in a travel or hospitality role. Our Customer Experience team assumes responsibility for all client communications at point of sale, guiding our travellers through to their date of travel and improving that journey at each point along the way.


You will work in tandem with our Fulfilment team, who oversee the supplier interaction and administration of each trip - as well as interacting closely with the Sales and Product teams. Among the daily tasks, you'll be educating our clients pre-travel, gaining deeper knowledge of their interests, taking advantage of any upsell opportunities and creating deeper affinity between customer and our brand.


Candidates should have experience in customer service within a commercial environment, ideally in the travel, hospitality or membership sectors. An interest in golf is a significant asset. A positive and creative approach plus great communication skills both in person and digitally are expected, as is the desire to learn, develop and make a genuine contribution to a business in a high growth phase.


Responsibilities


  • To act as a contact for clients from point of sale onwards. Including VIP customers
  • To oversee the work of more junior CX agents
  • To support a seamless and professional customer journey
  • To work closely with the Sales team to help strengthen relationships with existing and new clients alike
  • To provide information and guidance for customers in advance of travel
  • To work closely with our Fulfilment Team to ensure a deep understanding of trip details
  • To use customer interaction to improve our CRM
  • To assist with event hosting


Required Competencies


  • Experience within a customer service environment
  • Outstanding communication skills
  • A warm and friendly personality
  • Great organisational skills
  • Creativity and ambition


Employment Terms


  • Full time, 40 hours per week
  • Workplace pension scheme (after three months)
  • 25 days paid holiday per annum
  • Reports to: Customer Experience Manager
  • Salary: £25,000-£30,000, experience dependent
  • Eligibility for company wide bonus and incentive schemes
  • Location: St Andrews, Onsite

  • Customer Experience Representative

    1 week ago

    Saint Andrews, Fife, United Kingdom Golf Traveller Full time

    About Golf TravellerGolf Traveller is a premium golf tour operator and event organiser. Our team is passionate about delivering exceptional customer experiences and creating unforgettable golfing adventures.We're seeking a highly organised and enthusiastic Customer Experience Representative to join our team in St Andrews. As a key member of our Operations...

  • Customer Experience Representative

    1 month ago

    Saint Andrews, Fife, United Kingdom Golf Traveller Full time

    About UsGolf Traveller is a premium golf tour operator and event organiser with a global client portfolio. Our team of experts has a long history in golf travel, hospitality, and events, and we're seeking talented individuals to join our fast-paced growth business.We have offices in London, St Andrews, Stockholm, Oslo, and Singapore, and we're looking for...

  • Customer Experience Representative

    1 month ago

    Saint Andrews, Fife, United Kingdom Golf Traveller Full time

    About UsGolf Traveller is a premium golf tour operator and event organiser with a global client portfolio. Our team of experts has a long history in golf travel, hospitality, and events, and we're seeking talented individuals to join our fast-paced growth business.We have offices in London, St Andrews, Stockholm, Oslo, and Singapore, and we're looking for...

  • Customer Experience Representative

    2 weeks ago

    Saint Andrews, Fife, United Kingdom Golf Traveller Full time

    About UsGolf Traveller is a premium golf tour operator and event organiser with a global client portfolio. Our team is passionate about delivering exceptional customer experiences and is seeking a highly organised and enthusiastic individual to join our Customer Experience team.The ideal candidate will have experience in customer service within a commercial...

  • Senior Customer Experience Representative

    2 weeks ago

    Saint Andrews, Fife, United Kingdom Golf Traveller Full time

    About Golf TravellerGolf Traveller is a premium golf tour operator and event organiser with a global client portfolio. Our team is passionate about delivering exceptional customer experiences and is seeking a highly organised and enthusiastic individual to join our Customer Experience team.Key Responsibilities:Act as a primary point of contact for clients...

  • Senior Customer Experience Representative

    2 weeks ago

    Saint Andrews, Fife, United Kingdom Golf Traveller Full time

    About Golf TravellerGolf Traveller is a premium golf tour operator and event organiser with a global client portfolio. Our team is passionate about delivering exceptional customer experiences and is seeking a highly organised and enthusiastic individual to join our Customer Experience team.Key Responsibilities:Act as a primary point of contact for clients...

  • Customer Service Representative

    1 week ago

    Saint Andrews, Fife, United Kingdom Adecco Full time

    We are seeking a dynamic individual to join our team as a Customer Service Representative in St. Andrews. This temporary position offers competitive pay and the opportunity to work flexible shifts that fit your schedule.Key Responsibilities:Deliver exceptional customer serviceHandle cash transactions accuratelyWait tables and ensure timely and efficient...

  • Customer Experience Agent

    1 month ago

    Saint Andrews, Fife, United Kingdom Golf Traveller Full time

    About UsGolf Traveller is a premium sector B2C and B2B golf tour operator and event organiser. Our three founders have long histories in golf travel, hospitality and events and are seeking to change the way golf travel is presented and consumed. Our global client portfolio includes elite private clubs, leisure and golf tour operators, agents and concierge...

  • Customer Experience Agent

    1 month ago

    Saint Andrews, Fife, United Kingdom Golf Traveller Full time

    About UsGolf Traveller is a premium sector B2C and B2B golf tour operator and event organiser. Our three founders have long histories in golf travel, hospitality and events and are seeking to change the way golf travel is presented and consumed. Our global client portfolio includes elite private clubs, leisure and golf tour operators, agents and concierge...

  • Customer Experience Liaison

    1 week ago

    Saint Andrews, Fife, United Kingdom Golf Traveller Full time

    About UsGolf Traveller is a premium golf tour operator and event organiser. Our team has long histories in golf travel, hospitality and events and are seeking to change the way golf travel is presented and consumed. Our global client portfolio includes elite private clubs, leisure and golf tour operators, agents and concierge providers, HNW individuals,...

  • Sales Representative

    1 week ago

    Saint Andrews, Fife, United Kingdom Rohan Full time

    We are seeking a skilled Sales Representative to join our team at Rohan, a leading outdoor brand. As a Sales Representative, you will be responsible for delivering exceptional customer service and promoting our products to customers.Key Responsibilities:Provide excellent customer service and respond to customer inquiries in a timely and professional...

  • Merchandising Representative

    2 months ago

    Saint Andrews, Fife, United Kingdom UK Greetings Full time

    **Job Summary**UK Greetings is seeking a skilled Merchandising Representative to join our team. As a Merchandising Representative, you will be responsible for visiting local retailers, high street chains, and supermarkets to ensure our greeting card and gift dressing displays are of the highest standard.**Key Responsibilities:**Visiting retail outlets to...

  • Merchandising Representative

    2 months ago

    Saint Andrews, Fife, United Kingdom UK Greetings Full time

    **Job Summary**UK Greetings is seeking a skilled Merchandising Representative to join our team. As a Merchandising Representative, you will be responsible for visiting local retailers, high street chains, and supermarkets to ensure our greeting card and gift dressing displays are of the highest standard.**Key Responsibilities:**Visiting retail outlets to...

  • Customer Service Representative

    6 days ago

    Saint Andrews, Fife, United Kingdom FatFace Full time

    Job OverviewAs a key member of our team, you will be the face of our business, providing exceptional customer service and ensuring a memorable experience for our customers. You will be responsible for greeting and thanking customers, processing sales and orders, and maintaining a clean and organized store environment.Key ResponsibilitiesProvide excellent...

  • Customer Service Representative

    1 day ago

    Saint Andrews, Fife, United Kingdom FatFace Full time

    About the RoleGreet and serve customers in a friendly and professional manner, ensuring a memorable experience. Utilize knowledge to assist customers in finding the best products, both in-store and online.ResponsibilitiesProvide exceptional customer service, utilizing knowledge to help customers find the best products.Efficiently process sales, orders, and...

  • Customer Service Representative

    2 weeks ago

    Saint Andrews, Fife, United Kingdom FatFace Full time

    Job OverviewYou will be the face of our business, greeting and serving customers in a friendly, enthusiastic, and professional manner. You will be genuinely attentive and interested in our customers' needs and will have the opportunity to learn all about our lovely products to ensure you can be as helpful as possible.Key ResponsibilitiesProvide exceptional...

  • Customer Service Representative

    1 week ago

    Saint Andrews, Fife, United Kingdom Accor Full time

    Job Title: Switchboard OperatorLocation: St Andrews, ScotlandContract: Permanent, Full-timeAt Fairmont St Andrews, we are committed to delivering a personalized, luxury experience to all our guests. As a Switchboard Operator, you will play a vital role in ensuring that all incoming calls are dealt with correctly and efficiently.A little bit about what you...

  • Customer Service Representative

    1 week ago

    Saint Andrews, Fife, United Kingdom Accor Full time

    Job Title: Switchboard OperatorLocation: St Andrews, ScotlandContract: Permanent, Full-timeAt Fairmont St Andrews, we strive to deliver a personalized, luxury experience to all our guests. As a Switchboard Operator, you will play a vital role in ensuring that all incoming calls are handled efficiently and effectively.A Little Bit About The Role:• Answer...

  • Customer Service Representative

    2 weeks ago

    Saint Andrews, Fife, United Kingdom Accor Full time

    Job Title: Switchboard OperatorAt Fairmont St. Andrews, we are committed to delivering a personalized, luxury experience to all our guests. As a Switchboard Operator, you will play a vital role in ensuring that all incoming calls are dealt with correctly and efficiently, and that all messages and enquiries are taken and passed on to the relevant persons.A...

  • Customer Service Representative

    6 days ago

    Saint Andrews, Fife, United Kingdom Accor Full time

    Job Title: Switchboard OperatorLocation: St Andrews, ScotlandContract: Permanent, Full-timeAt Accor, we pride ourselves on delivering exceptional guest experiences. As a Switchboard Operator, you will play a vital role in ensuring that all incoming calls are handled efficiently and effectively.A little bit about what you will be doing:To answer all incoming...