Customer Service Representative
2 weeks ago
We are seeking a skilled and professional Switchboard Operator to join our team at Fairmont St. Andrews. As a key member of our front desk team, you will be responsible for answering incoming calls, taking messages, and providing exceptional customer service to our guests.
Key Responsibilities:
- Answer all incoming calls in a timely and professional manner
- Take messages and pass them on to the relevant personnel
- Provide information and assistance to guests regarding hotel services and amenities
- Work collaboratively with the front desk team to ensure seamless communication and service delivery
Requirements:
- Pleasant and well-spoken with excellent communication skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Knowledge of hotel operations and services is an asset
What We Offer:
- A competitive salary and benefits package
- Opportunities for career growth and development
- A dynamic and supportive work environment
Accommodation and Benefits:
- Employee benefit card offering discounted rates in Accor worldwide
- Ability to make a difference in the local community through our Corporate Social Responsibility activities
- Shuttle to and from St. Andrews
- Meals on duty
- 50% off F&B
- Discounted B&B stays
- Discounted Spa treatments
- Access to gym and pool area
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