Customer Service Representative

1 day ago


Saint Andrews, Fife, United Kingdom British Heart Foundation Full time
British Heart Foundation Sales Assistant Opportunity

We are seeking a highly motivated and customer-focused individual to join our retail team as a Sales Assistant in St Andrews.

This part-time role involves working 4 hours a week in one of our busy clothing stores, requiring flexibility to work weekends and bank holidays on a rota basis. You'll join the team on a permanent contract working on Sundays with some overtime available covering holidays and absence.

Key Responsibilities:

  • Deliver exceptional customer service experience
  • Organise and merchandise donated stock creatively to maximise sales potential
  • Collaborate with our E-Commerce team to drive online sales growth
  • As a Keyholder, you'll be the go-to person when there isn't a manager on duty, ensuring seamless store operations and excellent customer experience

Requirements:

  • Prior retail experience is not essential; we're looking for individuals who can deliver outstanding customer service and thrive in a fast-paced environment
  • You'll be confident within a team setting and able to guide volunteers on the shop floor
  • Able to work well under pressure and use your initiative in a dynamic environment
  • Attention to detail and a positive, creative approach to your work
  • Proficient in using technology, including tills, PCs, smartphones, and email

About the Role:

This exciting opportunity allows you to contribute to the success of the British Heart Foundation while developing your skills and knowledge in a supportive team environment. As a Sales Assistant, you'll play a vital role in delivering exceptional customer experiences and driving sales growth across our retail operations.

What We Offer:

  • Competitive salary: £15,000 - £18,000 per annum (dependent on experience)
  • 38 days annual leave (plus the option to buy and sell leave)
  • Holistic support leave of up to 10 additional days off each year
  • Enhanced family policies (maternity, paternity, and adoption leave)
  • Wagestream – early access to your wages
  • 25% staff discount
  • Health cash plan (Dental, Optical, Therapies, etc)
  • Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
  • Pension with employer contribution of up to 10%
  • Cycle to work scheme
  • Discounts on gym memberships
  • Discounts with a wide range of retailers


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