Customer Relationship Specialist

6 days ago


Saint Andrews, Fife, United Kingdom Golf Traveller Full time £25,000 - £30,000
About Golf Traveller

Golf Traveller is a premium sector B2C and B2B golf tour operator and event organiser. Our company has a long history in golf travel, hospitality, and events, and we are seeking to change the way golf travel is presented and consumed.

Job Summary

We are looking for a highly organised and enthusiastic Customer Relationship Specialist to join our team. As a key member of our Customer Experience team, you will be responsible for managing client relationships and providing exceptional customer service.

Key Responsibilities
  • Manage client relationships and provide best-in-class customer service
  • Work closely with our Fulfilment team to oversee supplier interactions and administration of each trip
  • Interact with the Sales and Product teams to ensure seamless customer journeys
  • Educate clients pre-travel, gain deeper knowledge of their interests, and create deeper affinity between customer and our brand
  • Upsell opportunities and improve our CRM through customer interaction
Requirements
  • Experience in customer service within a commercial environment, ideally in the travel, hospitality, or membership sectors
  • Interest in golf is a significant asset
  • Positive and creative approach, great communication skills, and the desire to learn and develop
What We Offer
  • Full-time, 40 hours per week
  • Workplace pension scheme (after three months)
  • 25 days paid holiday per annum
  • Reports to: Customer Experience Manager
  • Eligibility for company-wide bonus and incentive schemes


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