Client Support Specialist

3 weeks ago


Leatherhead, Surrey, United Kingdom First Military Recruitment Full time

Position: Customer Service Agent

Overview:First Military Recruitment is collaborating with a distinguished client seeking a Customer Service Agent to enhance their team. The successful candidate will play a vital role in managing incoming communications and providing assistance to tenants and residents regarding ongoing maintenance tasks.

Key Responsibilities:

  • Accurately obtain, verify, and confirm customer details through incoming calls.
  • Address and resolve customer inquiries and issues effectively.
  • Document interactions and updates in the internal IT system for reference by office and field personnel.
  • Direct calls to the appropriate department or personnel as necessary.
  • Perform additional tasks as requested by the Customer Care Team Leader or Customer Care Manager.

Essential Skills and Experience:

  • Experience in a call center environment, face-to-face customer service, sales, or retail.


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