IT Support Specialist
5 days ago
We are seeking a highly skilled and experienced IT Support Specialist to join our team at ESP Utilities Group Ltd. As an IT Support Specialist, you will play a critical role in ensuring the smooth operation of our IT systems and providing exceptional technical support to our staff.
Key Responsibilities- Day-to-Day IT Operations
- Perform fault analysis and troubleshooting to resolve technical issues
- Install, configure, and license software to meet business needs
- Set up new hardware and ensure it is properly configured
- Patch and maintain our network infrastructure
- User Support and Management
- Provide technical support to ESPUG staff on the use of their computers, mobile devices, and installed software
- Log and respond to IT support requests from staff
- Determine requirements for new users and complete the full new user setup, including user induction
- Closing down leaver accounts
- Network and System Administration
- Manage and maintain our Microsoft 365 environment
- Support mobile devices on Intune MDM
- Experience with managing and maintaining a Microsoft domain environment
- Essential Skills
- Familiarity with a Microsoft domain environment
- Understanding and experience of Windows Active Directory
- Experience supporting users with Windows 10 and Microsoft Office 365, including MS Teams
- Experience with managing Microsoft 365 environment
- Experience supporting mobile devices on Intune MDM
- Nice to Have
- Experience with Dynamics 365
- Experience of working with ISO 27001 Information Security standard
- Microsoft PowerPlatform
- Powershell SharePoint, Teams
- Competitive Benefits Package
- Holidays: 26 days, going up to 27 after 3 years and up to 28 after 5 years of employment
- Bonus
- Enhance Pension
- Private Medical Insurance
- Life insurance
- Employee Rewards Portal: access to exclusive discounts and flexible benefits
- Enhanced Family Friendly benefits: Enhanced maternity and paternity pay and paid time off when receiving fertility treatment
- Volunteering day: one day a year fully paid
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