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IT Support Specialist
2 months ago
Job Title: IT Support Specialist
ESP Utilities Group Ltd is seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will play a critical role in ensuring the smooth operation of our IT systems and providing technical support to our staff.
Key Responsibilities:
- Provide day-to-day technical support to ESP Utilities Group Ltd staff, including troubleshooting and resolving IT-related issues.
- Install, configure, and license software, as well as set up new hardware and network equipment.
- Perform network patching and maintenance tasks to ensure the security and integrity of our IT systems.
- Determine requirements for new users and complete the full new user setup, including user induction.
- Closing down leaver accounts and ensuring a seamless transition for departing employees.
- Provide technical support to ESP Utilities Group Ltd staff in the use of their computers, mobile devices, and installed software.
- Log and respond to IT support requests from ESP Utilities Group Ltd staff in a timely and professional manner.
- Raise issues with third-party service providers, such as managed firewall services, software developers, and cloud services.
- Maintain departmental documentation and ensure that all IT-related documentation is up-to-date and accurate.
- Assist with keeping the SharePoint-based intranet up-to-date and ensure that all staff have access to the necessary information and resources.
Requirements:
- Familiarity with a Microsoft domain environment and experience supporting users with Windows 10 and Microsoft Office 365, including MS Teams.
- Experience with managing Microsoft 365 environments and supporting mobile devices on Intune MDM.
- Understanding and experience of Windows Active Directory, including adding users to groups and assigning permissions.
- Experience with Dynamics 365 and Microsoft PowerPlatform is desirable.
- Knowledge of ISO 27001 Information Security standard is also desirable.
Benefits:
- 26 days' annual leave, increasing to 27 days after 3 years and 28 days after 5 years of employment.
- Bonus scheme.
- Enhanced pension scheme.
- Private medical insurance.
- Life insurance.
- Employee Rewards Portal, offering exclusive discounts and flexible benefits.
- Enhanced family-friendly benefits, including enhanced maternity and paternity pay and paid time off for fertility treatment.
- One fully paid volunteering day per year.
