IT Support Specialist

2 weeks ago

Leatherhead, Surrey, United Kingdom KBR Inc Full time
About KBR

KBR is a leading provider of innovative solutions for the management of estates and facilities services. Our Estates Intelligence model and 6 A methodology; Aggregation, Automation, Asset Management, Assurance, Audit and Analytics, enable the strategic management of estates and facilities services, which is an evolving model in the FM market.

We are actively recruiting to expand our team to deliver current and future public sector Estates Intelligence contracts. As part of our ongoing growth, we are seeking a skilled IT Support Specialist to join our Systems Support Team.

Key Responsibilities

Act as the initial point of contact for customers, supply chain, and internal teams for all queries relating to the system, business processes, reporting, and change requests.

Log and triage queries, acting as 1st line support, with development into 2nd line, to provide accurate feedback and information or escalate as required.

Take ownership of your performance and actively seek opportunities for improvement and development.

Requirements

Experience supporting various bespoke business IT software packages.

Experience using Support Team software – ideally JIRA Support Desk.

Hold, have held, or be eligible to apply for security clearance of CTC level or above.

Strong skills using the Microsoft Office suite (Word, Excel, PowerPoint, Visio).

Experience of using multiple bespoke business IT systems.

Experience creating, triaging, and managing support tickets to resolution or escalation.

Systems, Business Administration, or Engineering or equivalent.

Experience supporting CAFM systems – ideally Concept Evolution.

Experience of SharePoint and associated tools.

Familiarity with ITIL practices – ideally ITIL version 4.

Full, clean driving license.

Experience of integration and implementation of complimentary IT tools.

Knowledge of the Facilities Management industry.

Knowledge of SQL for basic data queries.

Working Arrangements

This role will be based in a hybrid (2-3 days office and WFH) with occasional travel to Leatherhead.

About KBR Inc

KBR Inc is a company that values diversity and inclusion. We believe that our individual differences and perspectives bring enhanced value to our teams and help us develop solutions for the most challenging problems. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status, and/or beliefs, or any other characteristic protected by federal, state, or local law.

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