IT Support Specialist

6 days ago


Leatherhead, Surrey, United Kingdom ESP Utilities Group Ltd Full time
About the Role

We are seeking a highly skilled and experienced IT Support Specialist to join our team at ESP Utilities Group Ltd. As an IT Support Specialist, you will play a critical role in ensuring the smooth operation of our IT systems and providing exceptional technical support to our staff.

Key Responsibilities
  • Day-to-Day IT Operations
    • Perform fault analysis and troubleshooting to resolve technical issues
    • Install, configure, and license software to meet business needs
    • Set up new hardware and ensure it is properly configured
    • Patch and maintain our network infrastructure
  • User Support and Management
    • Provide technical support to ESPUG staff on the use of their computers, mobile devices, and installed software
    • Log and respond to IT support requests from staff
    • Determine requirements for new users and complete the full new user setup, including user induction
    • Closing down leaver accounts
  • Network and System Administration
    • Manage and maintain our Microsoft 365 environment
    • Support mobile devices on Intune MDM
    • Experience with managing and maintaining a Microsoft domain environment
Requirements
  • Essential Skills
    • Familiarity with a Microsoft domain environment
    • Understanding and experience of Windows Active Directory
    • Experience supporting users with Windows 10 and Microsoft Office 365, including MS Teams
    • Experience with managing Microsoft 365 environment
    • Experience supporting mobile devices on Intune MDM
  • Nice to Have
    • Experience with Dynamics 365
    • Experience of working with ISO 27001 Information Security standard
    • Microsoft PowerPlatform
    • Powershell SharePoint, Teams
What We Offer
  • Competitive Benefits Package
    • Holidays: 26 days, going up to 27 after 3 years and up to 28 after 5 years of employment
    • Bonus
    • Enhance Pension
    • Private Medical Insurance
    • Life insurance
    • Employee Rewards Portal: access to exclusive discounts and flexible benefits
    • Enhanced Family Friendly benefits: Enhanced maternity and paternity pay and paid time off when receiving fertility treatment
    • Volunteering day: one day a year fully paid


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