Technical Support Specialist

3 weeks ago

Leatherhead, Surrey, United Kingdom Tata Consultancy Services Full time
Position Overview

Role: Technical Support Specialist

Employment Type: Full-time

Work Environment: On-site

Are you ready to leverage your expertise in computer hardware and software systems?

Do you have a strong commitment to delivering exceptional technical assistance to client infrastructures?

Become a part of our team as a Technical Support Specialist.

About Tata Consultancy Services: We are a purpose-driven organization focused on transformation. Our mission extends beyond technology; we aim to create a significant impact on the communities we serve. Our clientele includes some of the most recognized brands globally, providing you with opportunities to engage in meaningful projects that foster innovation and leadership.

  • Join a dynamic team that presents daily challenges.
  • Collaborate with various departments to bring innovative solutions to fruition.
  • Engage with clients to identify ways to enhance their strategies and optimize their operations.

Key Responsibilities

As a Technical Support Specialist, your primary duties will include second-line troubleshooting and support. You will document, resolve, and communicate the status of incidents to clients while coordinating with hardware vendors for repairs.

Core Duties:

  • Conduct second-line diagnostics and troubleshooting.
  • Resolve and finalize incidents/service requests in accordance with established procedures and timelines.
  • Document relevant incident/service request information in the IT service management tool.
  • Maintain communication with clients regarding the status of incidents.
  • Ensure that all tickets are updated until resolution is achieved.
  • Adhere to Quality, Health, Safety, and Environmental (QHSE) standards and IT policies.
  • Coordinate with clients, IT support teams, and third-party service providers as needed.
  • Oversee the staging of computers.
  • Manage the installation, relocation, addition, and modification of end-user hardware (including laptops, desktops, mobile devices, printers, and telecommunication devices).
  • Perform maintenance and support for hardware and software.
  • Troubleshoot and resolve incidents related to PCs and VIP requests.
  • Assist with IT security matters and virus remediation.
  • Create and maintain documentation for the scope of work.
  • Ensure coverage for special events and support for meeting room and communication devices.
  • Manage centralized hardware and spare parts inventory, along with local site asset management.
  • Oversee stock management.
  • Provide break-fix services to smaller sites, utilizing shipping options for device exchanges or loaner PCs.
  • Coordinate with hardware vendors for repair services.

Candidate Profile

Essential Skills/Knowledge/Experience:

  • In-depth knowledge of desktop and laptop hardware.
  • Proficient in Windows 10, Windows 11, and Microsoft Office applications.
  • Understanding of operational processes and service delivery.
  • Experience with software installation and troubleshooting.
  • Familiarity with ticketing systems (e.g., Service Now).
  • Knowledge of Windows system administration.
  • Strong troubleshooting capabilities.
  • Comprehensive understanding of hardware, operating systems, and software for laptops, desktops, and mobile devices.
  • Experience supporting computer peripherals such as printers and scanners.
  • Basic understanding of active directory and networking.

Preferred Qualifications:

  • Strong customer service orientation and relationship management skills.
  • Excellent interpersonal and communication abilities.
  • Adaptability and prioritization skills.
  • Ability to perform effectively under pressure.
  • Proficiency in English, with knowledge of local languages being advantageous.
  • Strong analytical and coordination skills.
  • Demonstrated work ethic and ability to work independently.
  • Familiarity with Mac OS is a plus.

Compensation and Benefits

Tata Consultancy Services is recognized as a leading employer both in the UK and globally. Our competitive compensation packages include pension plans, healthcare benefits, life insurance, and access to extensive training resources.

Diversity and Inclusion

At TCS, we are committed to fostering a culture of equity and belonging where everyone can thrive. Our diversity motto is 'Inclusion without Exception'. We offer a welcoming environment and numerous opportunities for internal volunteering and social engagement.

We encourage applications from all individuals, regardless of ethnicity, disability, gender identity, age, sexual orientation, or beliefs.

Join us and contribute to meaningful projects that make a difference.

  • Technical Specialist

    6 days ago

    Leatherhead, Surrey, United Kingdom Rise Technical Recruitment Full time

    Job Opportunity:Rise Technical Recruitment is seeking a skilled and ambitious individual to join our team as a Junior Engineer. This role offers a unique opportunity to progress your engineering career with a specialist company that provides full on-the-job training within a niche industry.About the Role:Full training and development opportunities to enhance...

  • Technical Specialist

    6 days ago

    Leatherhead, Surrey, United Kingdom Rise Technical Recruitment Limited Full time

    Job Opportunity: We are seeking a skilled and ambitious individual to join our team as a Junior Engineer at Rise Technical Recruitment Limited.About the Role:Full Training and Development: As a Junior Engineer, you will receive comprehensive training in cutting-edge technology, allowing you to progress your engineering career.Installation and System Cabling:...

  • Electrical Technical Support Specialist

    6 days ago

    Leatherhead, Surrey, United Kingdom ESP Utilities Group Ltd Full time

    Job DescriptionJob Title: Electrical Technical Support SpecialistCompany: ESP Utilities Group LtdJob Summary:We are seeking an experienced Electrical Technical Support Specialist to join our team. The successful candidate will be responsible for managing ICP, CPO, and DNO relationships, processes, and service delivery to and from ESP to support the smooth...

  • Technical Content Specialist

    6 days ago

    Leatherhead, Surrey, United Kingdom Technical Staffing Resources Limited Full time

    Job DescriptionTechnical Staffing Resources Limited is the in-house agency and master vendor for KBR, a leading global engineering, construction, and services company.KBR supports the hydrocarbon and government services markets on six continents.The company serves their customers through diverse business units, offering challenging assignments on some of the...

  • Electrical Technical Support Specialist

    2 days ago

    Leatherhead, Surrey, United Kingdom ESP Utilities Group Ltd Full time

    Job SummaryThe Electrical Technical Support Specialist is a pivotal role within ESP Utilities Group Ltd to manage relationships, processes, and service delivery to and from ESP to support the smooth delivery of end-user EV roll-out programmes and to promote ESP as a partner of choice to ICPs.Key ResponsibilitiesDevelop and operate the production of scope...

  • Electrical Technical Support Specialist

    2 days ago

    Leatherhead, Surrey, United Kingdom ESP Utilities Group Ltd Full time

    Job SummaryThe Electrical Technical Support Specialist is a pivotal role within ESP Utilities Group Ltd to manage relationships, processes, and service delivery to and from ESP to support the smooth delivery of end-user EV roll-out programmes and to promote ESP as a partner of choice to ICPs.Key ResponsibilitiesDevelop and operate the production of scope...

  • Technical Content Specialist

    1 day ago

    Leatherhead, Surrey, United Kingdom Certain Advantage Full time

    Job Title: Technical Content SpecialistJob Type: ContractLocation: RemoteJob Description:Certain Advantage is seeking a skilled Technical Content Specialist to join our team on a 6-month contract basis. As a Technical Content Specialist, you will be responsible for creating, editing, and updating technical proposal/bid documentation for energy security and...

  • Technical Content Specialist

    1 day ago

    Leatherhead, Surrey, United Kingdom Certain Advantage Full time

    Job Title: Technical Content SpecialistJob Type: ContractLocation: RemoteJob Description:Certain Advantage is seeking a skilled Technical Content Specialist to join our team on a 6-month contract basis. As a Technical Content Specialist, you will be responsible for creating, editing, and updating technical proposal/bid documentation for energy security and...

  • Technical Assistant

    2 days ago

    Leatherhead, Surrey, United Kingdom Rise Technical Recruitment Limited Full time

    Technical Assistant OpportunityRise Technical Recruitment Limited is seeking a skilled and ambitious individual to join their team as a Technical Assistant. This role offers the chance to progress your engineering career with a specialist company offering full on-the-job training within a niche industry.About the Role:Full training and development...

  • Technical Assistant

    1 day ago

    Leatherhead, Surrey, United Kingdom Rise Technical Recruitment Limited Full time

    Technical Assistant OpportunityRise Technical Recruitment Limited is seeking a skilled and ambitious individual to join their team as a Technical Assistant. This role offers the chance to progress your engineering career with a specialist company offering full on-the-job training within a niche industry.About the Role:Full training and development...

  • Technical Content Specialist

    4 days ago

    Leatherhead, Surrey, United Kingdom Certain Advantage Full time

    Job Title: Technical Content SpecialistJob Type: ContractLocation: RemoteJob Description:Certain Advantage is seeking a skilled Technical Content Specialist to join our team on a 6-month contract basis. As a Technical Content Specialist, you will be responsible for creating, editing, and updating technical proposal/bid documentation for energy security and...

  • Technical Content Specialist

    4 days ago

    Leatherhead, Surrey, United Kingdom Certain Advantage Full time

    Job Title: Technical Content SpecialistJob Type: ContractLocation: RemoteJob Description:Certain Advantage is seeking a skilled Technical Content Specialist to join our team on a 6-month contract basis. As a Technical Content Specialist, you will be responsible for creating, editing, and updating technical proposal/bid documentation for energy security and...

  • Technical Content Specialist

    2 days ago

    Leatherhead, Surrey, United Kingdom Certain Advantage Full time

    Job Title: Technical Content SpecialistJob Type: Contract, HybridCompany: Certain AdvantageLocation: Remote (Leatherhead)About the Role:We are seeking a skilled Technical Content Specialist to join our team at Certain Advantage. As a Technical Content Specialist, you will be responsible for creating, editing, and updating technical proposal/bid documentation...

  • Technical Content Specialist

    2 days ago

    Leatherhead, Surrey, United Kingdom Certain Advantage Full time

    Job Title: Technical Content SpecialistJob Type: Contract, HybridCompany: Certain AdvantageLocation: Remote (Leatherhead)About the Role:We are seeking a skilled Technical Content Specialist to join our team at Certain Advantage. As a Technical Content Specialist, you will be responsible for creating, editing, and updating technical proposal/bid documentation...

  • Technical Content Specialist

    2 weeks ago

    Leatherhead, Surrey, United Kingdom Certain Advantage Full time £45

    Certain Advantage is seeking a skilled Technical Content Specialist to join our team.About the Role:This is a 6-month contract position that offers a hybrid work arrangement. As a Technical Content Specialist, you will be responsible for creating, editing, and updating technical proposal/bid documentation for energy security and energy transition engineering...

  • Technical Content Specialist

    2 weeks ago

    Leatherhead, Surrey, United Kingdom Certain Advantage Full time £45

    Certain Advantage is seeking a skilled Technical Content Specialist to join our team.About the Role:This is a 6-month contract position that offers a hybrid work arrangement. As a Technical Content Specialist, you will be responsible for creating, editing, and updating technical proposal/bid documentation for energy security and energy transition engineering...

  • IT Support Specialist

    2 days ago

    Leatherhead, Surrey, United Kingdom ESP Utilities Group Ltd Full time

    Job DescriptionJob Title: IT Support SpecialistESP Utilities Group Ltd is seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will play a critical role in ensuring the smooth operation of our IT systems and providing technical support to our staff.Key Responsibilities:Provide day-to-day technical support to ESP...

  • IT Support Specialist

    2 days ago

    Leatherhead, Surrey, United Kingdom ESP Utilities Group Ltd Full time

    Job DescriptionJob Title: IT Support SpecialistESP Utilities Group Ltd is seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will play a critical role in ensuring the smooth operation of our IT systems and providing technical support to our staff.Key Responsibilities:Provide day-to-day technical support to ESP...

  • IT Support Specialist

    4 days ago

    Leatherhead, Surrey, United Kingdom ESP Utilities Group Ltd Full time

    About the RoleWe are seeking a highly skilled and experienced IT Support Specialist to join our team at ESP Utilities Group Ltd. As an IT Support Specialist, you will play a critical role in ensuring the smooth operation of our IT systems and providing exceptional technical support to our staff.Key ResponsibilitiesDay-to-Day IT OperationsPerform fault...

  • IT Support Specialist

    4 days ago

    Leatherhead, Surrey, United Kingdom ESP Utilities Group Ltd Full time

    About the RoleWe are seeking a highly skilled and experienced IT Support Specialist to join our team at ESP Utilities Group Ltd. As an IT Support Specialist, you will play a critical role in ensuring the smooth operation of our IT systems and providing exceptional technical support to our staff.Key ResponsibilitiesDay-to-Day IT OperationsPerform fault...