Lead Clinical Practitioner

3 weeks ago

Gloucester, Gloucestershire, United Kingdom Priory Group Full time

Lead Clinical Practitioner (Hybrid Position)

Reference

PRI94743

Location

Care First Lansdowne Court, Gloucester Business Park, Gloucester, GL3 4AB

Priory Group Division

Healthcare

Salary

£40,000 per annum

Hours

37.5 hours

Vacancy Type

Permanent - Full Time

Job Overview

Care First provides a variety of services to organizations across the UK, including a 24/7 helpline, structured counselling through a national network of Associate Counsellors, critical incident response, workplace mediation, professional support, and mental health training.

The Lead Clinical Practitioner role is a hybrid position focused on ensuring that clinical services delivered across the range of Care First contracts maintain the highest standards of quality and efficiency within a solid clinical governance framework. This position supports the Clinical Director and the EAP Centre Manager in the effective operation of a large team, ensuring that clinical support is delivered professionally and appropriately to meet customer expectations. The role includes significant leadership responsibilities and requires direct engagement with clients from counselling, support, and customer service perspectives.

This position is crucial in ensuring the provision of counselling services that meet established clinical and contractual standards as well as performance targets.

Key Responsibilities:

Collaborate with the Clinical Director and EAP Centre Manager to create a supportive environment for Centre staff and actively participate in the Clinical Management Team, providing clinical leadership to our counsellors. Contribute to the overall performance of the organization, including achieving service response rates, referral rates, efficient case management processes, and fulfilling contractual quality and service delivery standards. Assist in the implementation and maintenance of timely clinical policies and procedures to ensure compliance with EAPA Standards and Priory clinical governance requirements. Adhere to the provisions of the BACP's Ethical Framework for the Counselling Professions. Participate in the recruitment and onboarding of new Telephone Counsellors and Telephone Information Specialists to meet contractual call demand levels. Work with the EAP Centre Manager / Clinical Director to identify ongoing training and development needs for Counsellors and Information Specialists, and develop training programs to address those needs. Provide ad-hoc clinical supervision and guidance to the Telephone Counsellor and Associate Counsellor teams, as well as support for the Information Specialist team as needed. Manage the team's Clinical mailbox, ensuring that all inquiries from customers, clients, Service Managers, and team members are addressed appropriately. Participate in scoping and coordinating the delivery of responses to Critical Incidents, Workplace Mediation, and Professional Support services. Supervise and oversee case management of Associate Counsellors and Specialist Practitioners. Conduct audits of Case Notes and clinical outcome measures to ensure proper completion. Engage in case consultation and management of complex client work, as agreed with the Clinical Director and EAP Centre Manager. Investigate and respond to clinical complaints in collaboration with the EAP Centre Manager / Clinical Director / Service Managers, ensuring that quality standards are upheld. Provide emergency, holiday, and sickness cover as necessary. Participate in training events and ongoing professional development. Act as a deputy for the EAP Centre Manager / Clinical Director in their absence.

#PriorySenior

Division DBS info

Disclosure

All roles will be subject to a successful disclosure at an appropriate level from the Disclosure and Barring Service (DBS), Access NI or Disclosure Scotland. We are an equal opportunities employer. Priory will cover the cost of a DBS.

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