Lead Counsellor
5 days ago
Job Title: Lead Counsellor
Company: Leaders In Care Recruitment Ltd
Job Type: Full-time
Location: Hybrid (remote and on-site work)
Job Summary:
We are seeking an experienced Lead Counsellor to provide clinical leadership and direction to our Telephone Counselling and Associate Counsellor teams. As a key member of our team, you will be responsible for maintaining EAP Centre performance and meeting contractual quality standards.
Key Responsibilities:
- Provide clinical direction for the Telephone Counselling and Associate Counsellor teams
- Assist in maintaining EAP Centre performance and meeting contractual quality standards
- Implement clinical policies and procedures to meet EAPA Standards and clinical governance
- Participate in the recruitment and induction of new Telephone Counsellors and Telephone Information Specialists
- Manage the teams Clinical mailbox and address all enquiries
- Supervise and oversee case management of Associate Counsellors and Specialist Practitioners
- Participate in case consultation and the management of complex client work
Requirements:
- Background providing clinical leadership
- Familiarity with EAPA Standards and clinical governance
- Excellent communication skills for liaison with clients, customers, and Service Managers
- Ability to manage complex client work and case consultations
What We Offer:
- An annual salary of £40,000 - £43,000
- A full-time, hybrid role allowing for a balance of remote and on-site work
- Opportunities for professional development and training
About Us:
Leaders In Care Recruitment Ltd is a leading provider of Employee Assistance Programs (EAPs) and workplace wellbeing services. We are dedicated to delivering high-quality services to employees across the UK.
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