Lead Counsellor

5 days ago


Gloucester, Gloucestershire, United Kingdom Leaders In Care Recruitment Ltd Full time
Job Description

Job Title: Lead Counsellor

Company: Leaders In Care Recruitment Ltd

Job Type: Full-time

Location: Hybrid (remote and on-site work)

Job Summary:

We are seeking an experienced Lead Counsellor to provide clinical leadership and direction to our Telephone Counselling and Associate Counsellor teams. As a key member of our team, you will be responsible for maintaining EAP Centre performance and meeting contractual quality standards.

Key Responsibilities:

  • Provide clinical direction for the Telephone Counselling and Associate Counsellor teams
  • Assist in maintaining EAP Centre performance and meeting contractual quality standards
  • Implement clinical policies and procedures to meet EAPA Standards and clinical governance
  • Participate in the recruitment and induction of new Telephone Counsellors and Telephone Information Specialists
  • Manage the teams Clinical mailbox and address all enquiries
  • Supervise and oversee case management of Associate Counsellors and Specialist Practitioners
  • Participate in case consultation and the management of complex client work

Requirements:

  • Background providing clinical leadership
  • Familiarity with EAPA Standards and clinical governance
  • Excellent communication skills for liaison with clients, customers, and Service Managers
  • Ability to manage complex client work and case consultations

What We Offer:

  • An annual salary of £40,000 - £43,000
  • A full-time, hybrid role allowing for a balance of remote and on-site work
  • Opportunities for professional development and training

About Us:

Leaders In Care Recruitment Ltd is a leading provider of Employee Assistance Programs (EAPs) and workplace wellbeing services. We are dedicated to delivering high-quality services to employees across the UK.


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