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Lead Counsellor
2 months ago
Job Title: Lead Counsellor
Job Type: Full-time
Company: Leaders in Care
Location: Remote/Hybrid
Job Category: Counselling and Mental Health
About Us: Leaders in Care is a leading provider of Employee Assistance Programs (EAPs) and workplace wellbeing services. We offer a range of services to employees across the UK, including a 24/7 helpline, structured counselling, critical incident response, and mental health training.
About the Role:
- Provide clinical direction for the Telephone Counselling and Associate Counsellor teams
- Assist in maintaining EAP Centre performance and meeting contractual quality standards
- Implement clinical policies and procedures to meet EAPA Standards and clinical governance
- Participate in the recruitment and induction of new Telephone Counsellors and Telephone Information Specialists
- Manage the team's Clinical mailbox and address all enquiries
- Supervise and oversee case management of Associate Counsellors and Specialist Practitioners
- Participate in case consultation and the management of complex client work
Requirements:
- Background providing clinical leadership
- Familiarity with EAPA Standards and clinical governance
- Excellent communication skills for liaison with clients, customers, and Service Managers
- Ability to manage complex client work and case consultations
What We Offer:
- Annual salary of £40,000 - £43,000
- Full-time, hybrid role allowing for a balance of remote and on-site work
- Opportunities for professional development and training
