Lead Counsellor

1 week ago


Gloucester, Gloucestershire, United Kingdom Leaders In Care Recruitment Ltd Full time
Lead Counsellor Role Overview

We are seeking an experienced Lead Counsellor to join our client, a leading Employee Assistance Program (EAP) provider. The successful candidate will be responsible for providing clinical direction to the Telephone Counselling and Associate Counsellor teams.

Key Responsibilities:
  • Providing clinical leadership and guidance to the Telephone Counselling and Associate Counsellor teams
  • Maintaining EAP Centre performance and meeting contractual quality standards
  • Implementing clinical policies and procedures to meet EAPA Standards and clinical governance
  • Recruiting and inducting new Telephone Counsellors and Telephone Information Specialists
  • Managing the Clinical mailbox and addressing all enquiries
  • Supervising and overseeing case management of Associate Counsellors and Specialist Practitioners
  • Participating in case consultation and the management of complex client work
Requirements:
  • Background in providing clinical leadership
  • Familiarity with EAPA Standards and clinical governance
  • Excellent communication skills for liaison with clients, customers, and Service Managers
  • Ability to manage complex client work and case consultations
What We Offer:
  • An annual salary of £40,000 - £43,000
  • A full-time, hybrid role allowing for a balance of remote and on-site work
  • Opportunities for professional development and training

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