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Clinical Lead

2 months ago

Gloucester, Gloucestershire, United Kingdom Priory Group Full time

Job Summary

The Priory Group is seeking a highly skilled and experienced Clinical Lead to join our team. As a Clinical Lead, you will play a key role in ensuring the delivery of high-quality clinical services to our clients.

Key Responsibilities

  • Work closely with the Clinical Director and EAP Centre Manager to provide clinical leadership and support to our counsellors and information specialists.
  • Contribute to the performance of the business, including achieving service response rates, referral rates, and efficient case management processes.
  • Support the implementation and maintenance of clinical policies and procedures to ensure compliance with EAPA Standards and Priory clinical governance requirements.
  • Provide clinical supervision and guidance to the Telephone Counsellor and Associate Counsellor teams.
  • Manage the team's Clinical mailbox and ensure that all enquiries are addressed.
  • Be involved in scoping and coordinating the delivery of our response to Critical Incidents, Workplace Mediation, and Professional Support services.
  • Supervise and oversee case management of Associate Counsellors and Specialist Practitioners.
  • Conduct audits of Case Notes and clinical outcome measures to ensure that they are being completed appropriately.
  • Participate in case consultation and the management of complex client work.
  • Investigate and respond to complaints of a clinical nature.
  • Provide emergency, holiday, and sickness cover as required.
  • Participate in training events and ongoing continual professional development.
  • Deputise for the EAP Centre Manager/Clinical Director in their absence.

Requirements

  • Strong leadership and clinical governance skills.
  • Experience in managing a team of counsellors and information specialists.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Excellent communication and interpersonal skills.
  • Ability to maintain confidentiality and handle sensitive information.
  • Knowledge of EAPA Standards and Priory clinical governance requirements.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for professional development and growth.
  • A supportive and collaborative work environment.
  • The chance to make a real difference in the lives of our clients.