Clinical Lead
1 month ago
Clinical Lead Role Overview
Priory Group is seeking a highly skilled Clinical Lead to join our team. As a Clinical Lead, you will play a key part in ensuring the delivery of counselling services that meet expected clinical and contractual standards and performance targets.
Key Responsibilities:
- Work with the Clinical Director and EAP Centre Manager to provide a supportive framework for Centre staff and be an active member of the Clinical Management Team providing clinical leadership to our counsellors.
- Contribute to the performance of the business, including the achievement of service response rates, referral rates, efficient case management processes and the overarching requirement to meet contractual quality and service delivery standards.
- Support the implementation and maintenance of appropriate and timely clinical policies and procedures to achieve compliance with EAPA Standards and Priory clinical governance requirements.
- Work in accordance with the provisions of the BACP's Ethical Framework for the Counselling Professions.
- Participate in the recruitment and induction of new Telephone Counsellors and Telephone Information Specialists to meet the contractual call demand levels.
- Liaise with the EAP Centre Manager / Clinical Director to identify Counsellors' and Information Specialists' ongoing training and development needs, and develop and deliver training programmes to support those needs.
- Provide ad-hoc clinical supervision and guidance to the Telephone Counsellor and Associate Counsellor teams, and support as required to the Information Specialist team.
- Be responsible for managing the team's Clinical mailbox, and ensure that all enquiries from customers, clients, Service Managers and team members are addressed.
- Be involved in scoping and coordinating the delivery of our response to Critical Incidents, Workplace Mediation and Professional Support services.
- Supervise and oversee case management of Associate Counsellors and Specialist Practitioners.
- Conduct audits of Case Notes and clinical outcome measures to ensure that they are being completed appropriately.
- Participate in case consultation and the management of complex client work, as agreed with Clinical Director and the EAP Centre Manager.
- Investigate and respond to complaints of a clinical nature in liaison with the EAP Centre Manager / Clinical Director / Service Managers, ensuring that quality standards are maintained.
- Provide emergency, holiday and sickness cover as required.
- Participate in training events and ongoing continual professional development.
- Deputise for the EAP Centre Manager / Clinical Director in their absence.
About Priory Group
Priory Group is a leading provider of healthcare services, delivering a range of services to organizations across the UK. We are committed to providing high-quality care and support to our clients, and we are seeking a Clinical Lead who shares our values and commitment to excellence.
What We Offer
We offer a competitive salary and benefits package, as well as opportunities for professional development and growth. If you are a motivated and experienced Clinical Lead looking for a new challenge, we would welcome your application.
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