Clinical Lead

7 days ago

Gloucester, Gloucestershire, United Kingdom Priory Group Full time

Clinical Lead Role Overview

The Clinical Lead will be responsible for ensuring the delivery of high-quality clinical services across Care first contracts. This role will work closely with the Clinical Director and EAP Centre Manager to provide a supportive framework for Centre staff and contribute to the performance of the business.

Key Responsibilities:

  • Provide clinical leadership to counsellors and support the implementation of clinical policies and procedures.
  • Contribute to the achievement of service response rates, referral rates, and efficient case management processes.
  • Support the recruitment and induction of new Telephone Counsellors and Telephone Information Specialists.
  • Develop and deliver training programmes to meet the needs of the team.
  • Provide ad-hoc clinical supervision and guidance to the Telephone Counsellor and Associate Counsellor teams.
  • Manage the team's Clinical mailbox and ensure that all enquiries are addressed.
  • Be involved in scoping and coordinating the delivery of response to Critical Incidents, Workplace Mediation, and Professional Support services.
  • Supervise and oversee case management of Associate Counsellors and Specialist Practitioners.
  • Conduct audits of Case Notes and clinical outcome measures.
  • Participate in case consultation and the management of complex client work.
  • Investigate and respond to complaints of a clinical nature.
  • Provide emergency, holiday, and sickness cover as required.
  • Participate in training events and ongoing continual professional development.

Requirements:

  • Strong leadership and clinical governance skills.
  • Ability to work in a hybrid role and provide clinical leadership to a team.
  • Experience in clinical supervision and guidance.
  • Ability to develop and deliver training programmes.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.

About Priory Group:

Priory Group is a leading provider of healthcare services across the UK. We are committed to delivering high-quality care and support to our clients and patients.

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