Clinical Lead
1 month ago
At Priory Group, we are seeking a highly skilled and experienced Clinical Lead to join our team in a hybrid role. This role will be responsible for ensuring that clinical services provided across our range of contracts are of the highest quality and efficiency within a robust clinical governance framework.
Key Responsibilities:- Provide clinical leadership to our counsellors and support the Clinical Director and EAP Centre Manager in the smooth running of a large operational team.
- Contribute to the performance of the business, including the achievement of service response rates, referral rates, and efficient case management processes.
- Support the implementation and maintenance of appropriate and timely clinical policies and procedures to achieve compliance with EAPA Standards and Priory clinical governance requirements.
- Work in accordance with the provisions of the BACP's Ethical Framework for the Counselling Professions.
- Participate in the recruitment and induction of new Telephone Counsellors and Telephone Information Specialists to meet the contractual call demand levels.
- Liaise with the EAP Centre Manager/Clinical Director to identify Counsellors' and Information Specialists' ongoing training and development needs, and develop and deliver training programmes to support those needs.
- Provide ad-hoc clinical supervision and guidance to the Telephone Counsellor and Associate Counsellor teams, and support as required to the Information Specialist team.
- Be responsible for managing the team's Clinical mailbox, and ensure that all enquiries from customers, clients, Service Managers, and team members are addressed.
- Be involved in scoping and coordinating the delivery of our response to Critical Incidents, Workplace Mediation, and Professional Support services.
- Supervise and oversee case management of Associate Counsellors and Specialist Practitioners.
- Conduct audits of Case Notes and clinical outcome measures to ensure that they are being completed appropriately.
- Participate in case consultation and the management of complex client work, as agreed with Clinical Director and the EAP Centre Manager.
- Investigate and respond to complaints of a clinical nature in liaison with the EAP Centre Manager/Clinical Director/Service Managers, ensuring that quality standards are maintained.
- Provide emergency, holiday, and sickness cover as required.
- Participate in training events and ongoing continual professional development.
- Deputise for the EAP Centre Manager/Clinical Director in their absence.
Division DBS info
All roles will be subject to a successful disclosure at an appropriate level from the Disclosure and Barring Service (DBS), Access NI, or Disclosure Scotland. We are an equal opportunities employer. Priory will cover the cost of a DBS.
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