Clinical Lead
1 month ago
Job Summary:
The Clinical Lead will play a key role in ensuring the delivery of high-quality clinical services across a range of contracts. This is a hybrid role that requires strong leadership skills, direct client contact, and a focus on clinical governance.
Key Responsibilities:- Provide Clinical Leadership: Work with the Clinical Director and EAP Centre Manager to provide a supportive framework for Centre staff and be an active member of the Clinical Management Team.
- Contribute to Business Performance: Contribute to the performance of the business, including the achievement of service response rates, referral rates, efficient case management processes, and the overarching requirement to meet contractual quality and service delivery standards.
- Implement Clinical Policies: Support the implementation and maintenance of appropriate and timely clinical policies and procedures to achieve compliance with EAPA Standards and Priory clinical governance requirements.
- Work with BACP Ethical Framework: Work in accordance with the provisions of the BACP's Ethical Framework for the Counselling Professions.
- Recruit and Induct Staff: Participate in the recruitment and induction of new Telephone Counsellors and Telephone Information Specialists to meet the contractual call demand levels.
- Develop Training Programs: Liaise with the EAP Centre Manager / Clinical Director to identify Counsellors' and Information Specialists' ongoing training and development needs, and develop and deliver training programmes to support those needs.
- Provide Clinical Supervision: Provide ad-hoc clinical supervision and guidance to the Telephone Counsellor and Associate Counsellor teams, and support as required to the Information Specialist team.
- Coordinate Critical Incidents: Be involved in scoping and coordinating the delivery of our response to Critical Incidents, Workplace Mediation and Professional Support services.
- Manage Complex Client Work: Participate in case consultation and the management of complex client work, as agreed with Clinical Director and the EAP Centre Manager.
- Investigate Complaints: Investigate and respond to complaints of a clinical nature in liaison with the EAP Centre Manager / Clinical Director / Service Managers, ensuring that quality standards are maintained.
- Provide Emergency Cover: Provide emergency, holiday and sickness cover as required.
- Participate in Training Events: Participate in training events and ongoing continual professional development.
- Deputise for Managers: Deputise for the EAP Centre Manager / Clinical Director in their absence.
Requirements:
All roles will be subject to a successful disclosure at an appropriate level from the Disclosure and Barring Service (DBS), Access NI or Disclosure Scotland. Priory will cover the cost of a DBS.
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