Customer Service Representative
3 weeks ago
AMETEK, Inc is a prominent global producer of electronic instruments and electromechanical devices, achieving annual revenues of around $5 billion. The organization emphasizes diversity and cultivates a workplace that empowers employees to build rewarding careers. AMETEK is listed on the New York Stock Exchange and is part of the S&P 500.
AMETEK MRO, a division of AMETEK Aerospace & Defense, delivers maintenance, repair, and overhaul (MRO) services to various sectors including commercial, regional, general aviation, military, helicopter, and business jet markets. The company is dedicated to innovation, performance, and integrity as key drivers of business success.
AEM Limited, a leading independent overhaul and repair facility in Europe, provides services to airlines, helicopter operators, and airframe manufacturers, covering a wide range of aircraft systems.
Key Responsibilities:
Establish and nurture robust customer relationships with designated accounts.Address customer inquiries, including account and warranty concerns.Manage Forward Load for specific customer accounts, coordinating orders and collaborating with the team to prioritize tasks.Assist in resolving technical issues between workshops and clients.Provide weekly updates regarding On-Time Delivery (OTD) scores.Ensure Gross Margin is maintained for assigned accounts.Communicate status reports for customers effectively.Generate Work Orders (WO's) for clients as necessary.Organize and archive Work Packs upon completion.Required Skills:
Proficient in collaborating within multidisciplinary teams.Exceptional interpersonal abilities with external customer interactions.Strong analytical, administrative, and organizational capabilities with a keen eye for detail.Innovative, enthusiastic, and capable of performing under pressure.Effective communicator, both in writing and verbally.Creative, outgoing, well-organized, and self-driven.-
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