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Customer Service Expert

2 months ago

Ramsgate, Kent, United Kingdom HRGO Recruitment Full time £26,000

Job Title:

Remote Support Specialist

Job Type:

Full-time, permanent position

Location:

Remote work with occasional client visits

Job Summary:

We are seeking a highly skilled and experienced Remote Support Specialist to join our team at HRGO Recruitment. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:

  • Provide technical support and troubleshooting for complex issues
  • Communicate effectively with customers to understand their needs and resolve issues
  • Work collaboratively with our team to process tickets and escalate issues as needed
  • Document work and maintain accurate customer records
  • Develop and maintain technical knowledge and skills to stay up-to-date with industry developments

Requirements:

  • 3-5 years of experience in a similar role
  • 6 industry-leading technical accreditations
  • High level of technical understanding and skill to resolve complex issues
  • Excellent customer service skills and ability to work in a fast-paced environment
  • Valid UK driving license

What We Offer:

  • Competitive salary and performance-related bonus
  • Profit-sharing scheme
  • Hybrid working arrangement with flexible hours
  • Opportunities for professional development and training
  • Great company culture and team environment

How to Apply:

If you are a motivated and experienced technical professional looking for a new challenge, please submit your application to HRGO Recruitment.