Customer Service Expert
5 days ago
Job Title:
Remote Support Specialist
Job Type:
Full-time, permanent position
Location:
Remote work with occasional client visits
Job Summary:
We are seeking a highly skilled and experienced Remote Support Specialist to join our team at HRGO Recruitment. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities:
- Provide technical support and troubleshooting for complex issues
- Communicate effectively with customers to understand their needs and resolve issues
- Work collaboratively with our team to process tickets and escalate issues as needed
- Document work and maintain accurate customer records
- Develop and maintain technical knowledge and skills to stay up-to-date with industry developments
Requirements:
- 3-5 years of experience in a similar role
- 6 industry-leading technical accreditations
- High level of technical understanding and skill to resolve complex issues
- Excellent customer service skills and ability to work in a fast-paced environment
- Valid UK driving license
What We Offer:
- Competitive salary and performance-related bonus
- Profit-sharing scheme
- Hybrid working arrangement with flexible hours
- Opportunities for professional development and training
- Great company culture and team environment
How to Apply:
If you are a motivated and experienced technical professional looking for a new challenge, please submit your application to HRGO Recruitment.
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