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Customer Support Specialist

2 months ago

Ramsgate, Kent, United Kingdom AEM Ltd Full time

AEM Limited is a leading independent overhaul and repair facility with a strong reputation in the aerospace industry. The company provides a range of services to international and regional airlines, helicopter operators, and airframe manufacturers.

**Key Responsibilities:**

  • Build and maintain strong relationships with assigned customer accounts.
  • Resolve customer queries and issues in a timely and professional manner.
  • Manage customer orders and schedules, ensuring timely delivery and communication with the Commercial Manager.
  • Facilitate the resolution of technical issues between workshops and customers.
  • Provide regular updates on customer status and performance metrics.
  • Ensure customer satisfaction and loyalty through excellent communication and service.

**Requirements:**

  • Excellent interpersonal and communication skills.
  • Ability to work well in a multidisciplinary team environment.
  • Strong analytical and administrative skills, with attention to detail.
  • Ability to work under pressure and meet deadlines.
  • Strong problem-solving and conflict resolution skills.

**What We Offer:**

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.