Technical Support Specialist

6 days ago

Ramsgate, Kent, United Kingdom Trapeze Recruitment Services Ltd Full time

Job Summary
We are seeking a highly skilled and experienced Technical Support Specialist to join our team at Trapeze Recruitment Services Ltd. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients. Your primary duties will include resolving complex technical issues, maintaining a high level of technical knowledge, and ensuring excellent customer satisfaction.

Key Responsibilities

  1. Provide technical support and assistance to clients via phone, email, and remote desktop sessions.
  2. Diagnose and resolve complex technical issues in a timely and efficient manner.
  3. Collaborate with internal teams to ensure seamless communication and issue resolution.
  4. Document all technical issues and resolutions in our Professional Services Automation (PSA) system.
  5. Develop and maintain a deep understanding of our products and services to provide expert-level support.
  6. Participate in ongoing training and professional development to stay up-to-date with the latest technologies and industry trends.
  7. Work collaboratively with colleagues to achieve team goals and objectives.

Requirements

  1. 3-5 years of experience in a technical support role, with a strong background in IT and customer service.
  2. Excellent communication and interpersonal skills, with the ability to work effectively with clients and internal teams.
  3. Strong technical knowledge and problem-solving skills, with the ability to troubleshoot complex technical issues.
  4. Ability to work in a fast-paced environment and prioritize tasks effectively.
  5. Valid UK driving license and willingness to travel to client sites as required.

Benefits

  1. Competitive salary and benefits package.
  2. Ongoing training and professional development opportunities.
  3. Collaborative and dynamic work environment.
  4. Opportunities for career growth and advancement.

Only suitable candidates will be directly contacted about this position, and we will not store or process the data of candidates in any way unless consent has been obtained.

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