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Technical Support Specialist

2 months ago

Ramsgate, Kent, United Kingdom HRGO Recruitment Full time £26,000

Job Title: Remote Support Specialist

Job Type: Full-time, Permanent

Location: Remote (with occasional client visits)

Job Description:

We are seeking a highly skilled and experienced Remote Support Specialist to join our team at HRGO Recruitment. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:

  • Provide technical support and troubleshooting for complex issues via phone, email, and remote desktop
  • Document and track customer interactions and issues in our CRM system
  • Communicate with customers to understand their needs and provide solutions
  • Work collaboratively with our team to resolve customer issues and improve overall customer satisfaction
  • Stay up-to-date with the latest technology trends and advancements to provide expert-level support

Requirements:

  • 3-5 years of experience in a similar role
  • 6 industry-leading technical accreditations
  • Excellent communication and customer service skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Valid UK driving license

What We Offer:

  • Competitive salary and performance-based bonus
  • Hybrid working arrangement with occasional client visits
  • Opportunity to work with a dynamic and growing company
  • Professional development and training opportunities

Why Join Us:

At HRGO Recruitment, we value our employees and strive to create a positive and supportive work environment. We offer a range of benefits and perks to our employees, including a cycle-to-work scheme, onsite gym, and profit-sharing.