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Insurance Sales Support Coordinator

2 months ago

Ramsgate, Kent, United Kingdom PSM RECRUITMENT LIMITED Full time
About the Role

PSM Recruitment Limited is seeking a highly skilled and experienced Sales Support Administrator to join our team in Ramsgate. As a Sales Support Administrator, you will play a crucial role in supporting our highly motivated administrators, ensuring smooth operations, and providing exceptional customer service to our clients.

Key Responsibilities
  • Diary Management: Manage and maintain accurate and up-to-date diaries for the team, ensuring seamless communication and coordination.
  • Policies and Procedures: Process mid-term changes to policies, ensuring compliance with industry regulations and company procedures.
  • Customer Communication: Handle incoming and outgoing calls, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Documentation and Administration: Process and manage insurer and customer documentation, ensuring accuracy and attention to detail.
  • Renewal and Finance: Process renewal documents, manage finance and funding, and ensure timely payment of invoices.
  • Customer Service: Provide exceptional customer service, responding to customer queries and resolving issues in a professional and courteous manner.
  • Office Administration: Maintain accurate and up-to-date records, manage office filing, and process post renewals.
  • Training and Development: Complete industry training and assist with training new team members, ensuring they are equipped to perform their roles effectively.
  • Workload Management: Organize and prioritize workloads, ensuring tasks are completed efficiently and effectively.
Requirements
  • Experience: At least 1 year of experience in the insurance industry within the last 12 months.
  • Attitude and Skills: A hard-working attitude, showing initiative, and the ability to work well under pressure and adapt to any situation.
  • Presentation and Communication: Conscientious, confident, and well-presented when meeting the public or insurers.