Customer Service Specialist

3 weeks ago

Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full time

Position: Customer Service Specialist

Location: Volkswagen Milton Keynes

Hours: Full-time, including Saturday mornings on a rota basis

Compensation: Competitive salary with bonus and OTE scheme

Benefits: 25 days of annual leave plus bank holidays, life insurance, pension plan, wellbeing support, employee discounts for servicing and popular retailers, along with a purchase discount scheme.

Bonus & Commission: Includes an uncapped OTE and bonus structure to be discussed during the interview.

About Us

Marshall Motor Group stands as one of the UK's leading automotive dealer networks, representing 23 of the most renowned car, van, truck, and motorcycle manufacturers across 141 dealerships in 34 counties.

We are deeply committed to our workforce, just as we are to our clientele. As part of the Constellation Automotive Group, which encompasses Webuyanycar, cinch, and BCA, we offer vast opportunities for you to establish your career with us.

Role Overview

As a Customer Service Specialist, you will serve as a crucial link between our customers and the workshop. Your position will be front-facing in the showroom, necessitating a genuine passion for assisting customers. Comprehensive training will be provided, ensuring that prior experience in a dealership is not required. Your initial weeks will include an induction program, shadowing opportunities, and a buddy system designed to facilitate your transition into this role.

Candidate Profile

  • Prior experience in customer service is essential.
  • A strong commitment to enhancing the customer journey and delivering exceptional service.
  • Ability to work under pressure and manage customer expectations through regular communication.
  • Meticulous attention to detail and organizational skills to manage your own customer base effectively.
  • Confidence in addressing complex customer issues professionally, seeking management support when necessary.
  • Proficient with technology, ideally with experience using CRM systems.

Key Responsibilities

  • Establish and nurture customer relationships prior to their appointments, warmly welcoming them upon arrival.
  • Enhance the customer experience throughout their journey with us in a proactive and positive manner.
  • Act as a representative for both the business and the customer, guiding them to make informed decisions.
  • Accurately complete all administrative tasks related to customer interactions.
  • Proactively assist customers with their future needs.
  • Collaborate with team members to foster outstanding customer service and retention.

If you are interested in exploring this opportunity within Marshall Motor Group, we encourage you to apply online, and one of our recruitment specialists will reach out to you.

We are committed to hiring the most qualified individuals and providing equal opportunities for employee advancement, including promotions and training, without discrimination based on gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.

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