Customer Service Specialist

4 weeks ago

Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full time

Position: Customer Service Specialist

Location: Land Rover Melton Mowbray

Hours: Full-time, including Saturday mornings on a rota basis

Compensation: £28,334, supplemented by a performance-based bonus scheme

Benefits: 25 days of annual leave plus bank holidays, life insurance, pension plan, wellbeing support, employee discounts for servicing and popular retailers, along with a purchase discount scheme

About Us: Marshall Motor Group is one of the UK's leading automotive dealer groups, representing a wide array of renowned car, van, truck, and motorcycle manufacturers across numerous dealerships throughout the UK.

We prioritize our people just as much as our customers. As part of the Constellation Automotive Group, which encompasses webuyanycar, cinch, and BCA, we offer substantial opportunities for career growth and development.

Role Overview: As a Customer Service Specialist, you will serve as a crucial link between our clientele and the workshop. Positioned at the forefront of our operations, you will need to exhibit a genuine passion for assisting customers. Comprehensive training will be provided, ensuring that prior experience in a dealership is not a prerequisite. Your initial weeks will include an induction program, shadowing opportunities, and a mentorship system designed to facilitate your transition into this role.

Candidate Profile:

  • Proven experience in customer service is essential
  • A strong commitment to enhancing the customer journey and delivering exceptional service
  • Ability to work under pressure and manage customer expectations through regular communication
  • Meticulous attention to detail and strong organizational skills to manage your own customer base and tasks
  • Confidence in addressing complex customer issues professionally, seeking management support when necessary
  • Technologically adept, preferably with experience using CRM systems

Key Responsibilities:

  • Establish and nurture customer relationships prior to their appointments, welcoming them upon arrival
  • Enhance the customer experience throughout their journey with us in a proactive and positive manner
  • Act as a representative for both the business and the customer, providing expert support to facilitate informed decision-making
  • Accurately manage all administrative tasks related to customer interactions
  • Proactively assist customers with future needs
  • Collaborate with team members to promote outstanding customer service and retention

For further information about this opportunity within Marshall Motor Group, please apply online, and one of our recruitment specialists will reach out to you.

We are committed to hiring the most qualified individuals and providing equal opportunities for advancement, including promotions and training, without discrimination based on gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.

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