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Customer Service Representative

2 months ago

Cambridge, Cambridgeshire, United Kingdom Recruitment Direct Full time

About the Role

We are seeking a highly skilled Customer Service Representative to join our team at Recruitment Direct. As a German Language Support Specialist, you will be responsible for providing exceptional customer service to our clients in Germany, ensuring that their queries are resolved efficiently and effectively.

Key Responsibilities

  • Assist customers with orders and respond to their queries in a timely and professional manner
  • Provide support via phone, email, and live chat to ensure seamless customer experience
  • Work collaboratively with internal teams to resolve customer issues and improve overall service quality
  • Meet or exceed performance targets and key performance indicators (KPIs)

Requirements

  • Fluent German language skills (C2 level) and excellent communication skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Strong problem-solving skills and attention to detail
  • Availability to work shifts, including evenings and weekends
  • Valid work authorization for the UK and a maximum 90-minute commute from Cambridge

What We Offer

  • A competitive salary of £25,000 per year, plus benefits
  • The opportunity to work with a dynamic and expanding company
  • A chance to develop your skills and career in a supportive and collaborative environment