Customer Service Representative
4 weeks ago
We are seeking a highly skilled Customer Service Representative to join our team at CHS Group. As a key member of our Customer Services Team, you will be the first point of contact for our customers, providing exceptional customer-focused service when dealing with a wide range of telephone enquiries, emails, live chat, and face-to-face interactions.
The ideal candidate will possess excellent communication and listening skills, with the ability to contribute to the smooth running of the Customer Services team. You will also be competent in MS Office packages (Word, Excel, and Outlook) and have a professional telephone manner.
As a Customer Service Representative, you will have the opportunity to work in a dynamic and supportive environment, with a range of benefits including:
- Employee discount scheme (retail, leisure, gym membership, and fitness equipment)
- Doctor Care Anywhere (telehealth service offering private online GP and nurse appointments via video and phone)
- Employee Assistance Programme
- Cycle to work scheme (salary sacrifice)
- One day off a year to volunteer for a charity of your choice
- 30 days holiday, increasing to 35 days per annum, inclusive of bank holidays (pro rata for part-time staff), depending on length of service
- Holiday purchase scheme- up to 5 days per annum (pro rata for part-time staff)
- Company sick pay
- 58p per mile business mileage allowance
- Refer a friend scheme (£250)
- Contributory pension scheme, which both you and CHS contribute to
- Enhanced maternity and paternity leave
- Flexible Working Policy
- Comprehensive free training and development opportunities with paid time off
- Free onsite/nearby parking
For further information or to have an informal discussion about the role, please contact Sue Smith, Customer Services Manager.
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