Customer Service Representative
3 weeks ago
About the Role
We are seeking a Customer Service Representative to join our team at Marshall Motor Group. As a key member of our Contact Centre, you will be responsible for providing exceptional customer service to our Aftersales customers.
Key Responsibilities
- Assist customers with incoming calls, managing and booking their vehicles in for servicing and MOT.
- Make outbound calls to proactively reach out to customers from our dealership's database.
- Recommend suitable products to customers and consistently ensure a fantastic customer journey.
- Encourage repeat business to the dealership.
Requirements
- Previous customer service experience, whether face-to-face or telephone.
- Excellent influencing skills to convert enquires into bookings.
- Ability to provide exceptional customer service to maximise customer retention.
- Fantastic listening skills to understand customer requirements and needs.
- Attention to detail when using multiple systems.
- Willingness to learn and develop product knowledge.
- Professionalism, with a commitment to adhere to process and procedure.
- Tech savvy, confident using database systems.
What We Offer
- Opportunity to develop into a customer-facing dealership role.
- Training and mentoring support throughout your first month.
- Total visibility of the customer's Aftersales journey.
- Chance to earn additional bonus on top of your salary.
About Us
Marshall Motor Group is one of the UK's largest car dealer groups, representing 23 of the world's most popular and celebrated car, van, truck, and motorbike manufacturers. We are passionate about our people and our customers, and we offer a range of benefits and opportunities for career development.
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