Customer Service Representative

4 weeks ago

Cambridge, Cambridgeshire, United Kingdom Fleet Search + Selection Full time £25,000
Customer Service Representative - German Language

We are seeking a highly skilled Customer Service Representative to join our team in the UK. As a German Language Customer Service Representative, you will be responsible for providing exceptional customer service to our German-speaking customers.

Key Responsibilities:
  • Answer customer queries and resolve issues via phone and email management software
  • Process customer orders using in-house system software
  • Make outgoing phone calls to customers to achieve a satisfactory resolution
  • Develop relationships with customers and build opportunities for growth
Requirements:
  • Fluency in both oral and written English and German
  • Ability to build good relationships at all levels with a positive and flexible approach
  • Familiarity with Microsoft Office (Word, Excel, PowerPoint, Outlook)
  • UK visa
What We Offer:
  • Contributory pension scheme of up to 6%
  • Opportunity to buy and sell holiday
  • Gym membership discounts
  • Contributory hospital and health cash plan
  • Discounts at leading brands and retailers
  • Relocation support package for those located 50 miles or more from our main office
  • Cycle2Work scheme
  • Eye care vouchers
  • Life assurance
Work Location:

Remote

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