Customer Service Representative

9 hours ago

Cambridge, Cambridgeshire, United Kingdom Fleet Search + Selection Full time
Job Title: Customer Service Representative

We are seeking a highly skilled and fluent German speaking Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our German customers, providing exceptional customer service and support.

Key Responsibilities:
  • Provide 1st class customer service to German customers via phone and email.
  • Process customer orders and changes using in-house system software.
  • Develop relationships with customers to build opportunities and ensure high levels of customer service.
Requirements:
  • Fluent in both oral and written English and German.
  • Able to build good relationships at all levels with a positive and flexible approach.
  • Able to solve problems, have initiative, and open to continuous improvement and learning.
What We Offer:
  • Salary packages of £25,000 per year.
  • Contributory pension scheme of up to 6%.
  • Opportunity to buy & sell holiday.
  • Gym membership discounts.
  • Contributory hospital and health cash plan.
  • Discounts at leading brands and retailers.
  • Relocation support package for anyone located 50 miles or more from our main office house.
  • Cycle2Work scheme.
  • Eye care vouchers.
  • Free nutritional and personal care products at work.
  • Life assurance.

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