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Customer Service Specialist
3 months ago
For over 25 years, Abcam has been providing tools the scientific community needs to enable faster breakthroughs in critical areas like cancer, neurological disorders, infectious diseases, and metabolic disorders.
We believe that to continue making progress, we need to work together, each bringing our own unique perspectives to make an impact on the world. This community needs people like you: dedicated, agile and above all audacious so we can truly drive science forward.
The Customer Service Specialist is responsible for helping our customers prepare and re-stock for their mission, ensuring they get off to the best possible start, as fast as possible.
This position reports to the Customer Service Manager and is part of the Customer Service department, located in Cambridge, UK and can be remote. At Abcam, our vision is to be the most influential life sciences company for researchers worldwide.
In this role, you will have the opportunity to:
- Handle all customer contact and queries on a wide range of topics, delivery dates, stock, documentation, quotes
- Talk to customers on all channels including phone, email and live chat
- Deal with all hypercare situations including complaints and escalating customer cases
- Own each customer case from start to finish to ensure the customer is informed at all stages of their experience The essential requirements of the job include:
- You are fluent in both written and spoken German along with English.
- You are comfortable with systems and Microsoft Office applications such as Outlook and Teams.
- You have experience dealing with customers in a fast paced environment such as retail, hospitality, call center. At Abcam we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Abcam can provide. #LI-GB1
At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what's next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
