Customer Service Coordinator

2 weeks ago


Cambridge, Cambridgeshire, United Kingdom Accora Full time

About the Role:

We are seeking a highly skilled and motivated Customer Service Coordinator to join our team at Accora. As a key member of our customer-facing team, you will play a vital role in ensuring our customers receive exceptional service and support.

Key Responsibilities:

  • Answering telephone calls and emails from customers in a timely and professional manner
  • Booking seating and FloorBed assessments into the relevant product specialist's diary
  • Working closely with the product specialist team and ISC colleagues to ensure efficient use of PS's day
  • Occasionally making outbound calls and emails to customers to promote assessments
  • Processing credit card expenses for product specialists
  • Providing general support to the sales team

Requirements:

  • Effective and confident telephone skills, with an excellent level of English
  • A good understanding of geographical areas across the country
  • Ability to learn to use internal diary systems and Google maps
  • Ability to calculate travel time accurately between locations
  • Ability to work effectively in a team
  • Good ICT skills

What We Offer:

  • Competitive salary
  • Private medical healthcare cover
  • Training and development opportunities
  • Free hot/cold drinks and snacks
  • Annual leave: 25 days per year + public holidays

About Accora:

We are a dynamic and innovative company dedicated to designing and manufacturing assistive medical devices that enhance the lives of people who require extra support due to age, disability or injury. Our team is passionate about creating products that enable individuals to live as fully and independently as possible, with safety and comfort at the forefront of our design philosophy.

This is a fantastic opportunity for an individual who is committed to making a positive impact in the lives of others and who shares our values of insight, determination, and integrity.



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