Customer Service Coordinator

2 weeks ago


Cambridge, Cambridgeshire, United Kingdom Pertemps Bond Full time
Are you a detail-oriented and organized individual with a passion for ensuring seamless operations? We're seeking a skilled Customer Service Advisor to join our team at Pertemps Bond.

**Job Summary**
As a Customer Service Advisor, you will play a vital role in maintaining excellent customer relationships and ensuring the smooth operation of our maintenance services. You will be responsible for scheduling and directing engineers, communicating with other departments, and reviewing work orders and invoices for accuracy.

**Key Responsibilities:**
  • Schedule and direct engineers to meet service demands and customer expectations.
  • Communicate regularly with other departments and divisions to ensure personnel are scheduled properly by skill level, efficiency, and training requirements.
  • Review work orders, purchase invoices, and time reports for accuracy and invoice clients in a timely and accurate manner.
  • Attend divisional meetings with the Head of Department, reporting any operational issues.
  • Review work orders, invoices, and time reports for accuracy.

**Requirements:**
  • Three years of customer service-related experience or an equivalent combination of education and experience.
  • Technical aptitude with knowledge of current IT systems and the ability to use resources at hand to find solutions.
  • Excellent verbal and written communication skills, as well as strong conflict management skills.
  • Good computer skills, including knowledge of and proficiency in common office applications such as MS Word, Excel, Outlook, and general software navigation.
  • Valid driver's license with a clean driving record and background.
  • Ability and willingness to work non-standard schedules, including nights, weekends, and holidays as required.

**What We Offer:**
  • A fast-paced and dynamic work environment.
  • Opportunities for career progression and professional growth.
  • A competitive salary and benefits package.
  • Parking on site and access to company benefits.

**If you're a motivated and organized individual with a passion for customer service, we encourage you to apply for this exciting opportunity.**

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