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Customer Service Specialist
3 months ago
Position: Customer Service Specialist
Location: Land Rover Melton Mowbray
Hours: Full-time, including Saturday mornings on a rotating schedule
Compensation: £28,334 with additional earnings potential through a performance-based bonus structure
Benefits: Enjoy 25 days of annual leave plus bank holidays, life insurance, a pension plan, wellness support, and employee discounts on services and popular retailers, along with a purchase discount program.
About Us: Marshall Motor Group stands as one of the largest automotive dealership networks in the UK, representing a diverse range of prestigious car, van, truck, and motorcycle manufacturers across numerous locations.
We are dedicated to our team members just as much as we are to our clientele. As part of the Constellation Automotive Group, which encompasses webuyanycar, cinch, and BCA, we offer extensive opportunities for career growth and development.
Role Overview: As a Customer Service Specialist, you will serve as a crucial link between our customers and the service department. Positioned at the forefront of our operations, your enthusiasm for assisting customers will be essential. Comprehensive training will be provided, ensuring that prior experience in an automotive dealership is not a prerequisite. Your initial weeks will include an induction program, shadowing experiences, and a mentorship system designed to facilitate your transition into this role.
Ideal Candidate:
- Demonstrated experience in customer service is required.
- A genuine passion for enhancing the customer journey and delivering exceptional service.
- Ability to work under pressure while managing customer expectations through consistent communication.
- Strong organizational skills and attention to detail, as you will oversee your own customer accounts and responsibilities.
- Confidence in addressing complex customer inquiries professionally, seeking management support when necessary.
- Proficient with technology, ideally with experience using CRM systems.
Key Responsibilities:
- Build and maintain customer relationships prior to their appointments, warmly welcoming them upon arrival.
- Enhance the customer experience throughout their journey with us in a proactive and positive manner.
- Act as a representative for both the business and the customer, guiding them to make informed decisions.
- Accurately manage all administrative tasks related to customer interactions.
- Anticipate and support customers with their future needs.
- Collaborate with team members to foster outstanding customer service and retention.
For more information about career opportunities with Marshall Motor Group, please explore our application process.
We are committed to hiring the most qualified individuals and providing equal opportunities for employee advancement, including promotions and training, without discrimination based on gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.
