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Customer Service Representative

2 months ago


Cambridge, Cambridgeshire, United Kingdom Hays Specialist Recruitment Limited Full time

Job Summary:

We are seeking a highly organized and personable Customer Service Representative to join our team at Hays Specialist Recruitment Limited. As a key member of our operations and customer services team, you will be responsible for providing vital support to our team, answering incoming calls and emails, and assisting with various administration tasks.

Key Responsibilities:

  • Support the team to answer incoming calls and emails regarding matters such as direct debits, tenant information, repair requests, and payments.
  • Assist with administration tasks, including managing inboxes, downloading reports, and actioning follow-up tasks.
  • Liaise with surveyors for inspection orders and create purchase order numbers.
  • Update housing management systems and perform other administration tasks to support the team.

Requirements:

  • Previous experience in administration or customer service, preferably in a charity or housing organization.
  • Highly organized, personable, and an excellent communicator with a proven ability to work proactively.
  • Reliable, committed, and able to work autonomously and as part of a team.
  • Highly IT literate.

What We Offer:

  • A competitive hourly rate of circa £15 per hour.
  • A part-time role with 30 hours per week, ideally 6 hours per day, with some flexibility in hours worked.
  • The opportunity to work with a fantastic team in a role where you can really add value and make a difference.

About Us:

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.