Customer Service Manager
2 months ago
Unlock Your Potential
We're seeking a talented individual to join our team as a Customer Support Manager. As a key member of our organization, you'll play a vital role in delivering exceptional customer experiences and driving business growth.
About the Role
As a Customer Support Manager, you'll be responsible for leading a team of customer support specialists, providing guidance and coaching to ensure they have the skills and knowledge needed to excel in their roles.
Key Responsibilities
- Lead a team of customer support specialists to deliver exceptional customer experiences
- Develop and implement customer support strategies to drive business growth and improve customer satisfaction
- Collaborate with cross-functional teams to identify and resolve customer issues
- Provide coaching and training to customer support specialists to enhance their skills and knowledge
What We Offer
As a Customer Support Manager at Cambridge University Press, you'll have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. We offer a dynamic and supportive work environment, with opportunities for growth and development.
Why Cambridge University Press?
We're a leading publisher of academic and educational materials, with a rich history of innovation and excellence. Our mission is to make a positive impact on society by providing high-quality educational resources to students, teachers, and researchers around the world.
Our Values
We're committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees. We believe in the importance of continuous learning and development, and offer a range of training and development opportunities to support the growth and success of our employees.
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