Customer Service Manager

2 months ago


Cambridge, Cambridgeshire, United Kingdom Cambridge University Press Full time

Unlock Your Potential

We're seeking a talented individual to join our team as a Customer Support Manager. As a key member of our organization, you'll play a vital role in delivering exceptional customer experiences and driving business growth.

About the Role

As a Customer Support Manager, you'll be responsible for leading a team of customer support specialists, providing guidance and coaching to ensure they have the skills and knowledge needed to excel in their roles.

Key Responsibilities

  • Lead a team of customer support specialists to deliver exceptional customer experiences
  • Develop and implement customer support strategies to drive business growth and improve customer satisfaction
  • Collaborate with cross-functional teams to identify and resolve customer issues
  • Provide coaching and training to customer support specialists to enhance their skills and knowledge

What We Offer

As a Customer Support Manager at Cambridge University Press, you'll have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. We offer a dynamic and supportive work environment, with opportunities for growth and development.

Why Cambridge University Press?

We're a leading publisher of academic and educational materials, with a rich history of innovation and excellence. Our mission is to make a positive impact on society by providing high-quality educational resources to students, teachers, and researchers around the world.

Our Values

We're committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees. We believe in the importance of continuous learning and development, and offer a range of training and development opportunities to support the growth and success of our employees.



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