Customer Service Representative

1 month ago

Cambridge, Cambridgeshire, United Kingdom SGS Full time

{"h1": "Customer Service Advisor Role", "p": "At SGS, we are seeking a highly skilled Customer Service Advisor to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our clients, ensuring their requirements are met, and providing a high level of support.", "ul": [{"li": "Develop and maintain strong relationships with customers to ensure their needs are met and exceeded."}, {"li": "Process customer jobs, sales reviews, and reporting in a timely and efficient manner."}, {"li": "Act as a LIMS 'Superuser' for onboarding and training new customers, as well as supporting other LIMS users with training or troubleshooting."}, {"li": "Collaborate with the Commercial team on pre and post-sales visits to ensure seamless customer experiences."}, {"li": "Develop, manage, and maintain Service Level Agreements for all customers in line with quality standards."}, {"li": "Address customer issues efficiently, informing the Customer Services Manager of any problems that may arise."}, {"li": "Support the Customer Services Manager in implementing new procedures and identifying areas for improvement."}], "h2": "Requirements", "ul": [{"li": "Able to demonstrate a willingness to learn and adapt to change."}, {"li": "English, Maths & Science GSCE A*-C or Equivalent."}, {"li": "Strong focus on attention to detail and strong IT literacy."}, {"li": "Desirable: Knowledge of LIMS databases, food safety and quality, and a full driving license."}]

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