Patient Support and Administrative Coordinator

3 weeks ago

Tunbridge Wells, Kent, United Kingdom Maidstone and Tunbridge Wells NHS Trust Full time

Job Overview

As a vital member of the Diabetes Centre, you will be responsible for managing reception duties for patients and visitors. Your role will encompass providing clerical and administrative assistance to ensure the smooth operation of the Centre. This includes supporting all administrative processes related to patient appointments, such as preparing documentation for clinic visits. You will also be tasked with the physical handling and movement of patient records from Medical Records and other departments.

You will oversee the booking and tracking of all patient records, ensuring their safe return and collaborating with colleagues to locate any necessary documents. Additionally, you will be responsible for photocopying records as needed, coordinating the transportation of notes and X-rays, and disseminating information via email as required.

Main Responsibilities

  • Provide reception and administrative support, serving as the primary contact for incoming calls and assisting with workload management.
  • Collaborate with the team of specialist diabetes nurses to facilitate the efficient operation of the Diabetes Centre, prioritizing tasks as necessary.
  • Exhibit strong communication skills when interacting with patients and handling inquiries.
  • Perform clerical tasks, including answering phone calls and managing incoming correspondence, ensuring efficient resolution of queries.
  • Assist with all administrative tasks related to patient appointments, including the preparation of notes and the physical handling of case files from various departments.

Working for Our Organization

Maidstone and Tunbridge Wells NHS Trust is a prominent acute hospital trust located in the south-east of England, dedicated to providing a comprehensive range of general hospital services and specialized care to a large population. Our team comprises over 8,000 dedicated staff members committed to delivering high-quality healthcare services.

We pride ourselves on being recognized among the top NHS Trusts nationwide, with a strong emphasis on employee satisfaction and well-being.

Commitment to Flexibility

We understand the importance of work-life balance and are open to discussing flexible working arrangements to accommodate the needs of our staff.

Detailed Job Description and Responsibilities

Following the completion of pre-employment checks, you will be contacted to arrange your start date, which will align with our Corporate Induction schedule.

Please note that this position is subject to a satisfactory Disclosure & Barring Service Check at Standard Level.

At Maidstone and Tunbridge Wells NHS Trust, we are committed to fostering a culture that allows every employee to reach their full potential. We value the unique contributions of our staff and strive to provide an inclusive environment that reflects the diversity of our communities.

We are dedicated to supporting our staff with disabilities, ensuring that necessary adjustments are made to facilitate their success in the workplace.

Person Specification

Qualifications

Essential Criteria

  • A good standard of general education, including 5 or more GCSEs, with English and Maths as core subjects.

Experience/Knowledge

Essential Criteria

  • Previous experience in a reception or administrative role.
  • A willingness to learn and adapt to in-house systems.

Desirable Criteria

  • Experience within the NHS or hospital clerical settings.
  • Familiarity with hospital PAS/HISS systems.

Skills

Essential Criteria

  • Proficient in computer applications, including Word and Excel.
  • Excellent verbal and written communication skills.
  • Strong organizational abilities.
  • A professional telephone manner.
  • Ability to collaborate effectively with colleagues and work as part of a team.
  • Demonstrated time management skills.

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