Patient Services Coordinator at NHS Trust

4 weeks ago

Tunbridge Wells, Kent, United Kingdom Maidstone and Tunbridge Wells NHS Trust Full time

Job Overview

As an Administrative Receptionist, you will be responsible for managing reception duties for patients and visitors at the Diabetes Centre. Your role will include providing clerical and administrative assistance to ensure smooth operations within the centre. This involves handling all administrative tasks related to patient appointments, including the preparation of necessary documentation for clinic visits.

Key responsibilities include the physical retrieval and management of patient case notes from Medical Records and other departments. You will be tasked with booking and tracking case notes, ensuring their safe return, and collaborating with staff to locate any missing documents. Additionally, you will photocopy notes as needed, arrange for the transportation of notes and X-rays, and disseminate information via email as required.

Main Duties of the Role

  • Provide comprehensive reception and administrative support to the Diabetes Centre, serving as the primary contact point for incoming calls and providing cross-cover and workload assistance.
  • Support the team of specialist diabetes nurses in effectively managing the operations of the centre, prioritizing tasks as necessary to facilitate efficient reception and administrative functions.
  • Exhibit strong communication skills when handling telephone inquiries and responding to various requests.
  • Perform clerical tasks, including answering phone calls and managing incoming correspondence, ensuring queries are addressed promptly and relevant information is communicated effectively.
  • Assist with all administrative processes related to patient appointments, including the preparation of clinic notes and the physical handling of case notes across departments.

Working for Our Organization

Maidstone and Tunbridge Wells NHS Trust is a prominent acute hospital trust located in the south-east of England, providing a comprehensive range of general hospital services and specialized care to a large population. Our dedicated team of over 8,000 staff members is committed to delivering high-quality care to our patients.

We pride ourselves on being a flexible working-friendly organization, recognizing the importance of work-life balance. We encourage discussions about potential flexible working arrangements to accommodate the needs of our staff.

Detailed Job Description and Responsibilities

Upon successful completion of pre-employment checks, you will be contacted to arrange your start date, which will align with our Corporate Induction schedule.

We are committed to fostering a diverse and inclusive workplace, welcoming applications from individuals of varied backgrounds and experiences. Our aim is to reflect the communities we serve and to support our staff in reaching their full potential.

Person Specification

Qualifications

Essential Criteria

  • Good standard of general education, including 5 or more GCSEs with a focus on English and Maths.

Experience/Knowledge

Essential Criteria

  • Previous experience in a reception or administrative role.
  • Willingness to learn and adapt to in-house systems.

Desirable Criteria

  • Prior experience in a healthcare or hospital clerical setting.
  • Familiarity with hospital Patient Administration Systems (PAS) or Health Information Systems (HISS).

Skills

Essential Criteria

  • Proficient in computer applications, including Word and Excel.
  • Excellent interpersonal and communication skills, both verbal and written.
  • Strong organizational abilities and time management skills.
  • Professional telephone etiquette.
  • Ability to collaborate effectively with colleagues and work as part of a team.

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