Client Relations Coordinator

3 weeks ago

Royal Tunbridge Wells, United Kingdom Office Angels Full time

Position:
Client Relations Coordinator

Work Environment:
Remote

Hours: 9-5.30pm Mon-Fri

Benefits: 20 days annual leave + Bank Holidays, Pension Scheme, Parking Facilities, Private Health Insurance, Income Protection, Team Events, Recognition Programs, and more.

We are currently looking for a Client Relations Coordinator to become a vital part of our team on a permanent basis. This position demands a harmonious blend of robust administrative capabilities and exceptional client interaction skills.

The ideal candidate will be tasked with ensuring outstanding client communication through both written correspondence and phone interactions within a close-knit and supportive team, collaborating with a Client Relations Manager.

Comprehensive training will be provided.

Key Responsibilities:

  • Administrative Duties (70%):
Managing repair processes through all phases utilizing the Repair Management System.
Scheduling repairs, generating and dispatching estimates to clients, processing completed repairs, and invoicing.

Client Interaction (30%):
Assisting clients with inquiries and conducting follow-up calls to resolve issues and provide updates on order status.
Responding to general email inquiries.

Main Responsibilities:
Scheduling repairs, generating and dispatching estimates, processing repairs, invoicing completed repairs, and placing orders. (Training provided)
Accurately document data entries in the system reflecting client requests and our recommendations.
Maintain product knowledge and confidently relay this information to clients.
Handle incoming calls from clients.
Follow up on all client requests within the agreed timeframe.
Take ownership and responsibility for client cases, ensuring thorough and precise communication is recorded in the Repair Management System.
Understand and promote our company values.
Perform additional administrative tasks as required by the Client Relations Manager.
Participate in shared manual and administrative tasks as needed.

Qualifications:
Demonstrated experience in administrative roles, including proficiency in client service skills and issue resolution.
Exceptional client interaction skills, with the ability to deliver high-quality service both in writing and verbally.
Strong attention to detail when managing repairs and invoices.
Effective communication skills, both spoken and written.
This is an excellent opportunity to join our team as a Client Relations Coordinator.

If you possess the necessary qualifications and are seeking a fulfilling career in a dynamic organization, we would be eager to hear from you.



Office Angels is an employment agency.

We are an equal opportunities employer dedicated to enhancing everyone's chance of being part of the workforce.

We value and respect individuals of all backgrounds, generations, religious beliefs, sexual orientations, gender identities, abilities, and more. We achieve this by showcasing their talents, skills, and unique experiences in an inclusive environment that fosters growth.

If you require reasonable adjustments at any stage, please inform us, and we will be glad to assist you.


Office Angels operates as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers.

Office Angels UK is an Equal Opportunities Employer.

By applying for this position, your details will be submitted to Office Angels. Our Candidate Privacy Information Statement, which explains how we will utilize your information, is available on our website.

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