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Client Relations Specialist
2 months ago
Client Relations Specialist Role
As a Client Relations Specialist, you will be essential in overseeing business-to-business (B2B) key accounts and managing comprehensive customer interactions for our esteemed electronics manufacturing and distribution firm.
This role demands a proactive individual capable of juggling multiple tasks in a dynamic setting.
Key Responsibilities:
Account Management:
Foster and sustain robust relationships with significant B2B accounts, ensuring smooth communication and service delivery.
Inventory Oversight:
Regularly assess and verify stock availability to fulfill customer requirements and prevent supply interruptions.
Logistics Coordination:
Organize and supervise supply chain activities to guarantee timely product deliveries.
Stakeholder Communication:
Serve as the main liaison between internal teams (including production, sales, and logistics) and external clients to enhance operational efficiency.
Customer Updates:
Keep clients informed regarding their orders, inventory status, and any potential delays or concerns.
Problem Resolution:
Quickly address and resolve customer issues to uphold service excellence.
Team Collaboration:
Engage in and occasionally lead discussions with clients and internal teams to review updates, challenges, and strategies for enhancement.
Qualifications and Skills:
Demonstrated experience in customer service or account management, ideally within the electronics or manufacturing sectors.
Strong organizational and multitasking capabilities.
Exceptional communication and interpersonal skills.
Ability to function effectively both independently and collaboratively.
Understanding of supply chain operations and logistics.
Proficiency in Microsoft Office, ERP, and CRM software.
Benefits:
Competitive salary and performance incentives.
Opportunities for professional advancement and development.
A vibrant and supportive workplace.
This position is well-suited for individuals seeking to elevate their career in customer service and account management within a leading technology industry.
