Bookings Coordinator

1 week ago


Royal Tunbridge Wells, United Kingdom Nightshift Pest Control Limited Full time

Nightshift Pest Control was formed in 2013 specialising in both reactive and proactive preventative pest control across London and the UK with a varied client portfolio to include Airports, famous Department Stores, 5-star Hotels, Casinos and Restaurant Chains, Universities, Councils, NHS Trusts, Housing Associations, and government contracts. Service delivery is at the heart of everything we do. Our offices are based in the Pantiles in Tunbridge Wells (5-minute walk from station). Our office is open Monday to Friday 8.30am to 5.30pm.

Due to expansion of the company, we currently have a fantastic opportunity for a Bookings Coordinator to join our friendly team. You will be working alongside our other bookings coordinators and schedulers. The role involves manging both PPM and reactive jobs for a key client. It is a varied role, so a flexible and adaptable approach is required, as well as a passion for customer service delivery.

This is a permanent full-time role. The hours are 40 hours per week, worked Monday to Friday, 8.30am to 5.30pm.

Nightshift Pest Control prides itself on our excellent customer service, client retention and the ability to jump as soon as our clients have a problem. You will have the ability to work well within a fast-paced environment quickly adapting, working under pressure, constantly reviewing and re-prioritising as workload pressures shift.

The responsibilities of the role will include.
- Managing a key client account from beginning to end
- Answering inbound calls and assisting clients with enquiries and bookings of appointments.
- Update jobs with changes and status's of each job.
- Contacting customers to book in appointments.
- Provide a high level of personalised customer service at all times
- Liaise with our technicians to book follow on appointments for clients
- Update of systems to ensure clients receive copies of our reports or quotations.
- Compiling quotations to send to client for extra works
- Managing adhoc jobs from ordering materials, access equipment and RAMS.
- Updating clients on the status of jobs
- Ensuring good communication is maintained between all stakeholders, managing expectations, and looking for areas that need improvement

You would be playing a vital role within an expanding business, as first point of contact for our clients, delivering excellent customer service and exceeding their expectations. You will have the ability to work well within a fast-paced environment quickly adapting, constantly reviewing and re-prioritising as workload pressures shift.

Desired experience and qualities;
- Excellent communication skills and telephone manner.
- Confident individual.
- Previous experience within customer service role.
- Working within a face paced environment.
- An ability to deal professionally and calmly with clients and engineers over the phone at all times
- Ability to multi-task and work on your own initiative in a busy environment
- Meticulous attention to detail

**Benefits**:

- 22 days annual leave per year + bank holidays _(Entitlement increases incrementally over period of employment up to a maximum of 25 days after 5 years)._
- Auto-enrolment into Government pension scheme
- Medicash Benefit Package
- Life Assurance
- Monthly £100 performance bonus
- Opportunity for progression due to expanding business

**Job Types**: Full-time, Permanent

**Salary**: £22,500.00-£25,000.00 per year

**Benefits**:

- Company pension
- Flexitime
- Free parking
- Referral programme
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Performance bonus

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- Customer Support & Client Services Occupations: 1 year (preferred)
- customer service: 1 year (preferred)

Work Location: In person



  • Royal Tunbridge Wells, United Kingdom G&L Recruitment Consultants Full time

    **Bookings Coordinator** Are you a confident office worker, seeking your next permanent job opportunity in Tunbridge Wells? **What’s on Offer?** Basic Starting Salary within the range of £21,000 - £25,000, depending on experience Career progression opportunities within an office team which has doubled in size to 11 people within the last 12 months...

  • Bookings Coordinator

    3 weeks ago


    Royal Tunbridge Wells, United Kingdom Nightshift Pest Control Limited Full time

    Nightshift Pest Control was formed in 2013 specialising in both reactive and proactive preventative pest control across London and the UK with a varied client portfolio to include Airports, famous Department Stores, 5-star Hotels, Casinos and Restaurant Chains, Universities, Councils, NHS Trusts, Housing Associations, and government contracts. Service...


  • Royal Tunbridge Wells, United Kingdom Maidstone and Tunbridge Wells NHS Trust Full time

    An exciting opportunity has arisen for an experienced Booking Clerk to join the Endoscopy CAU. The team is positioned in the Endoscopy Department on the Tunbridge Wells site but coordinates the administrative pathways for patients attending for treatment in both the Maidstone and Tunbridge Wells Endoscopy departments. Previous experience of CAU’s and the...


  • Royal Tunbridge Wells, United Kingdom Maidstone and Tunbridge Wells NHS Trust Full time

    Due to progression within the team an opportunity has arisen for a Booking Clerk to join the Endoscopy CAU. The team is positioned in the Endoscopy Department on the Tunbridge Wells site but coordinates the administrative pathways for patients attending for treatment in both the Maidstone and Tunbridge Wells Endoscopy departments. Previous experience of...


  • Royal Tunbridge Wells, United Kingdom Maidstone and Tunbridge Wells NHS Trust Full time

    We have vacancies for two full time Booking Clerks in the Endoscopy CAU booking team. The team is positioned in the Endoscopy Department on the Tunbridge Wells site but coordinates the administrative pathways for patients attending for treatment in both the Maidstone and Tunbridge Wells Endoscopy departments. Previous experience of CAU’s would be...


  • Royal Tunbridge Wells, United Kingdom Nuffield Health Full time

    Bookings AdministratorTunbridge Wells | Ward | Permanent | Part time £25,480 (pro rata)22.5 hours per weekMonday to Friday - 8am-6pm availability required At Nuffield Health the UKs largest healthcare charity, everything we give our patients, members and customers would not be possible without you. Your passion, your warmth, your drive to make a...


  • Royal Tunbridge Wells, United Kingdom Nuffield Health Full time

    Bookings AdministratorTunbridge Wells | Ward | Permanent | Part time £25,480 (pro rata)22.5 hours per weekMonday to Friday - 8am-6pm availability required At Nuffield Health the UKs largest healthcare charity, everything we give our patients, members and customers would not be possible without you. Your passion, your warmth, your drive to make a...


  • Royal Tunbridge Wells, United Kingdom Maidstone and Tunbridge Wells NHS Trust Full time

    Job summary We have vacancies for two full time Booking Clerks in the Endoscopy CAU booking team. The team is positioned in the Endoscopy Department on the Tunbridge Wells site but coordinates the administrative pathways for patients attending for treatment in both the Maidstone and Tunbridge Wells Endoscopy departments. The successful candidate will...

  • Studio Coordinator

    2 weeks ago


    Royal Tunbridge Wells, United Kingdom JDO Full time

    As the Studio Coordinator, you will play a pivotal role in our agency by supporting the Studio Manager in overseeing the creative services department's operations. You will be responsible for assisting in project management, resource allocation, team coordination, and ensuring the successful delivery of projects. You will also deputise for the Studio Manager...


  • Royal Tunbridge Wells, United Kingdom Maidstone and Tunbridge Wells NHS Trust Full time

    An exciting opportunity has arisen for a full time Assistant Patient Pathway Coordinator within the Trauma and Orthopaedic department at Tunbridge Wells Hospital. The post holder will be responsible for coordinating and booking outpatient clinics. Essential skills for this role include an excellent telephone manner, working using own initiative, excellent...

  • Cau Booking Clerk

    2 months ago


    Royal Tunbridge Wells, United Kingdom Maidstone and Tunbridge Wells NHS Trust Full time

    The Planned Care Coordination Team sits within the Surgical Division of the Trust. The team work collaboratively with internal and external colleagues to ensure our NHS patients pathways into the Independent Sector Hospitals are processed appropriately, timely and remain compliant with a range of Trust policies as well as meeting National Targets. The role...

  • Coordinator

    4 weeks ago


    Tunbridge Wells, United Kingdom TN Recruits Full time

    Due to substantial growth, this highly reputable, Tunbridge wells based company is currently seeking a Coordinator to join their hardworking and dedicated team with the fundamental aim of efficiently managing the logistics and processes of their busy office. Strong communication skills are essential for this role, as you act of the first point of contact for...


  • Tunbridge Wells, Kent, United Kingdom Maidstone and Tunbridge Wells NHS Trust Full time

    Job summary We have vacancies for two full time Booking Clerks in the Endoscopy CAU booking team. The team is positioned in the Endoscopy Department on the Tunbridge Wells site but coordinates the administrative pathways for patients attending for treatment in both the Maidstone and Tunbridge Wells Endoscopy departments. The successful candidate will...

  • Venue Coordinator

    2 weeks ago


    Royal Tunbridge Wells, United Kingdom Wonderland Wedding Venues Full time

    **Join Our Vibrant Wedding Industry Team at our Kent barn venue; Chafford Park!!** **£25-27K pro rata + Up to £10K Bonus** Are you ready to dive into the heart of the wedding industry with a role that's as dynamic as it is rewarding? Chafford Park, part of Wonderland Wedding Venues, is seeking an enthusiastic Venue Coordinator to join our vibrant team....


  • Royal Tunbridge Wells, United Kingdom Maidstone and Tunbridge Wells NHS Trust Full time

    Applications are invited for a post in the Orthopaedic Department at the Maidstone & Tunbridge Wells Trust. The Orthopaedic Department is expanding with the planned opening of the new Kent and Medway Orthopaedic Centre at Maidstone Hospital, that will provide elective orthopaedic services to the population of Kent and Medway. An exciting opportunity has...


  • Royal Tunbridge Wells, United Kingdom Reset Recruitment Ltd Full time

    Lettings Property Coordinator Salary: £23k + profit share (£25k OTE) + company benefits Location: Tunbridge Wells. Hours: Mon-Fri 8.50am- 17.30pm Saturdays 9am - 18.30pm (alternative Saturdays with a week in lieu) MUST have full drivers’ licence and own transport to apply! Do you want to work for a well-established, reputable estate agency that offers a...


  • Tunbridge Wells, Kent, United Kingdom TN Recruits Full time

    Do you have exceptional customer service skills?Looking to join a fun team within an award winning, ambitious brand?Due to company growth an exciting opportunity has arisen for a professional and experienced Guest Experience Co-ordinator to join a luxurious hotel brand, based in Tunbridge Wells. Extensive experience in guest relations, guest experience...


  • Royal Tunbridge Wells, United Kingdom One Warwick Park Hotel Full time

    **Company Name: One Warwick Park** **Position: Guest Experience Co-ordinator** **Reports to: Front of House Manager** **Department**:Reception / Front of House** **Hours: 45 Hours Per Week** **Location: Tunbridge Wells, Kent** **Salary: £30,000 pa plus benefits** **Role Purpose**: An opportunity has arisen for a professional and experienced Guest...


  • Royal Tunbridge Wells, United Kingdom Dandara Full time

    Creating and building beautiful award-winning homes is what we do at Dandara. Homes that combine innovative design with only the highest standards of quality which is something we have been doing for over 30 years It’s part of the reason why we’re one of the UK’s most respected private housebuilders. And so is how we work with local communities to...

  • Patient Coordinator

    3 weeks ago


    Royal Tunbridge Wells, United Kingdom Bella Vou - Pantiles Cosmetic Surgery Clinic Full time

    **Job Description: Patient Coordinator** About Bella Vou: Bella Vou offers clients a uniquely individual approach to cosmetic surgery. The state-of-the-art clinic provides the very latest surgical, cosmetic, and aesthetic treatments in a chic, comfortable, and welcoming environment in the heart of the beautiful historic town of Royal Tunbridge Wells. Our...