Client Relations Administrator

4 weeks ago


Tunbridge Wells, Kent, United Kingdom Blakemore Recruitment Full time

Blakemore Recruitment is seeking a dedicated IFA Administrator to enhance the operations of a well-established Chartered Financial Planning firm.

Key Responsibilities

  • Serve as the primary liaison among clients, financial advisers, and external product providers.
  • Develop and manage comprehensive electronic client records.
  • Facilitate the processing of new business applications while ensuring accurate documentation and transaction records.
  • Obtain and evaluate quotations, illustrations, and necessary supporting documents.
  • Prepare detailed valuations, reports, and materials for client consultations.
  • Ensure compliance with the firm's established procedures and regulations.
  • Adhere to systematic processes for efficient workflow management.
  • Manage incoming correspondence and respond to telephone inquiries.

Personal Attributes

  • Commit to ongoing professional development and technical knowledge enhancement.
  • Maintain CPD records in line with the firm's training and development strategy.
  • Uphold the confidentiality of client financial and personal information.
  • Stay informed about new products and market trends.
  • Exhibit professionalism in all internal and external communications.

Qualifications and Skills

  • Strive for continuous improvement in qualifications and skills through a personalized development plan.
  • Maintain a solid understanding of the regulatory landscape.

Required Skills

  • Proficient in processing new business, claims, and modifications to existing client policies and investments.
  • Strong computer skills, including proficiency in Word, Outlook, Excel, and relevant financial software.
  • Excellent communication and interpersonal skills for effective collaboration with colleagues and clients.
  • Strong writing skills for professional correspondence and information presentation.
  • High organizational skills and meticulous attention to detail.
  • Exceptional client service and communication abilities.

Knowledge Base

  • Familiarity with the regulatory framework governing financial services.
  • Understanding of various financial products and services.
  • Experience with investment platforms and financial service providers.
  • Background in the financial services sector.


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