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Client Relations Specialist

2 months ago

Tunbridge Wells, Kent, United Kingdom Office Angels Full time

Position:
Client Relations Specialist
Location:
Tunbridge Wells
Working Hours:
9am - 5:30pm, Monday to Friday
Benefits:
20 days of annual leave plus bank holidays, Pension scheme, Parking facilities, Private Health Insurance, Income Protection, Social Events, Recognition Awards, and more.

Are you equipped with exceptional client service abilities, whether in an office or retail environment? We are currently on the lookout for a Client Relations Administrator to become a vital part of our team on a permanent basis.

This position necessitates a harmonious blend of robust administrative capabilities and outstanding customer interaction skills.

The ideal candidate will be tasked with ensuring exemplary communication with clients, both in written form and over the phone, within a small, supportive team, collaborating closely with a Client Relations Manager.

Comprehensive training will be provided.

Key Responsibilities:

  • Administrative Duties (70%): Overseeing the processing of repairs through all phases utilizing the Repair Management System.

This includes scheduling repairs, generating and dispatching estimates to clients, managing completed repairs, and handling invoicing for finalized repairs.
Customer Interaction (30%): Assisting clients with their inquiries and conducting follow-up calls to resolve issues and provide updates on order statuses.

Responding to general email inquiries.

Main Responsibilities:
Coordinating repair bookings, crafting and sending estimates, managing repairs, invoicing completed jobs, and placing strap orders. (Training provided)
Accurately documenting data entries on the system to reflect client requests and our recommendations.
Maintain product knowledge and confidently relay this information to clients.
Handle incoming calls from clients.
Follow up on all client requests within the agreed timeframe.

Take ownership of client cases, ensuring thorough and precise communication is recorded on the Repair Management System.

Understand and advocate for our company values.
Perform additional administrative tasks as directed by the Client Relations Manager.
Participate in shared manual and administrative tasks as required.

Qualifications:
Demonstrated experience in administrative roles, including proficiency in client service skills and resolving inquiries.
Retail or Client Service experience.
Excellent client interaction skills, with the ability to deliver high-quality service both in writing and verbally.
Strong attention to detail when managing repairs and invoices.
Effective communication skills, both spoken and written.
This is an excellent opportunity to join our team as a Client Relations Specialist.

If you possess the necessary qualifications and are seeking a fulfilling career within a dynamic organization, we would be eager to hear from you.

Apply online with your most recent CV.

This role is being managed by Office Angels - Tunbridge Wells. Office Angels is an employment agency.

We are an equal opportunities employer dedicated to enhancing everyone's chance of being part of the workforce.

We value and respect individuals of all backgrounds, generations, faiths, sexual orientations, gender identities, abilities, and more. We achieve this by showcasing their talents, skills, and unique experiences in an inclusive environment that fosters growth.

If you require reasonable adjustments at any stage, please inform us, and we will be glad to assist you.

Office Angels operates as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers.

Office Angels UK is an Equal Opportunities Employer. By applying for this role, your details will be submitted to Office Angels. Our Candidate Privacy Information Statement, detailing how we will utilize your information, is available on our website.